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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.5

based on 190 reviews
87%
Recommend This Property

Ratings Breakdown

190reviews

  • 5 Stars
    127
  • 4 Stars
    39
  • 3 Stars
    14
  • 2 Stars
    6
  • 1 Stars
    4

环境舒适,服务一流

By

March 20, 2017

酒店环境优美,位置处于市中心,交通便利,适合商务,休闲出行,房间硬件良好,床铺舒适,宽带接入都比较方便,早餐品种略为少了一些,会员登记入住要报卡号显得不太方便。

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床铺舒适,服务一般,早餐太贵

By

March 20, 2017

club

宜昌万达皇冠假日酒店周围环境尚可,内部卫生干净整洁,毛巾床铺比较舒适。但服务人员专业水平价差,工作效率较低。早餐性价比太差,口味一般。

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房间环境一流,服务一流

By

March 16, 2017

大堂比较气派,Check in 速度很快,服务人员态度热情, 房间很干净,床垫很舒适,一线江景很漂亮,早餐品种比较齐全,是一家性价比很错的酒店

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应该是宜昌最好的酒店了

By

March 15, 2017

总体上是很满意的,一如既往的皇冠风格。但洗澡的淋浴设备老旧了,需要更换修理。提醒过前台但并没有修好。

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特别的好!

By

March 14, 2017

宜昌果然是宜居宜旅的好城市!连酒店的工作人员都非常非常的热情!酒店给我升了行政房,住起来非常好。以后去宜昌的话肯定会再次入住!

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整体都很满意,服务很好!

By

March 11, 2017

platinumelite

整体都很满意,服务很好!Happy hour服务很赞!
白金卡给升级的高层江景房,景色宜人,心情舒畅!
感谢!

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处理问题及时妥当

By

March 03, 2017

club

入住时间遇到酒店WIFI信号问题,客户服务人员及时处理了该问题,在处理后,酒店客户服务人员亦与我进行了沟通

Posted byHotelStaff
March 06, 2017
敬的宾客,感谢您选择宜昌万达皇冠假日酒店。我们将针对您对我们提出的宝贵意见,加强对员工的培训,加大管理的力度,努力提高服务质量,以避免类似情况的再次发生。期待您的再次光临和点评。祝您合家欢乐,工作顺利,万事如意!
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位置便利,服务很好

By

March 02, 2017

club

交通便利,服务赞,性价比高,员工热情,有任何疑问可以找他们,都能耐心的解答。非常舒适。房间内干净卫生,很不错

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服务一流

By

March 02, 2017

服务一流,酒店环境干净整洁。房间内安静。床铺软硬适中。一次很好的体验。由于本次来的比较仓促,很多酒店内设施还没有体验,希望下次有机会体验到。

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位置佳,景色好,服务规范

By

March 02, 2017

酒店位置极佳,房间整洁,可以看到江景,风景很好;酒店人员服务规范,在宜昌本地应该是最好的了;早餐丰富,晚餐自助品种略少;总体体验还是不错的。

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一流的服务

By

February 24, 2017

platinumelite

对酒店的好印象,大多都是Wendy美女的热情。不过酒店的硬件,确实应该保养了,椅子脱皮很严重了,许多细节和五星级酒店不符合哦。

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Great service, good neighborhood

By

February 22, 2017

club

People is friendly and service is great. The is a small shopping area around as well as dining option

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