very large, clean room, noise isolation good, bathroom big and clean, good.
breakfast is included with plenty of selections, nice.
very friendly and helpful staff, answered all questions I had,[More] suggested route / where to go / what to visit. super![Less]
comfortable bed and great services
By Sunset in London
comfortable bed and great services, but the breakfast food and the parking lot could be better[Less]
Great stop at Lhasa
The service is great for HIX’s standard. The staff are warm and friendly.[Less]
Disappointing Check-in & Room Experience Resolved by Diligent Hotel Manager
During check-in, the promised diamond member courtesy was not extended to me, which was a letdown. To make matters worse, the non-smoking room I was given had a distinct smell of smoke, and there[More] were several hygiene problems in the room.
When I brought these issues to the attention of the front desk on duty, I was met with a bad attitude and an attempt to shirk responsibility. However, after contacting the hotel manager the next day, she took a very positive approach and provided a reasonably satisfactory solution. She mentioned that she had recently taken over the management of the hotel and that the service quality had suffered due to COVID. She assured me that she would work diligently to rectify the situation and improve the hotel's service quality.
I would like to extend my gratitude to the hotel manager for addressing my concerns in a professional and prompt manner. I appreciate her efforts to improve the hotel's quality and look forward to seeing the progress.[Less]