I stayed at the Intercontinental San Juan for a week recently, and overall we were very happy. They had a nice pool area, and it was right on the beach, which was one of the main reasons why we chose
to stay there. The concierge was extremely helpful, and Ruth, the woman we spoke to about local excursions and activities, was very pleasant and knowledgeable. The beds were extremely comfortable, which is important, but not always the case when traveling.
This being said, we had a couple of issues while there. First, we had to pay to use the fridge in our room. We were told to take the items out of the fridge that the hotel had for purchase, and put them on the desk/counter, which we did. At the end of the stay, I found that they had charged us for all of the items that were in the fridge. This amounted to over $300. So I had to wait in line to rectify this. I wouldn't have minded this so much, except they had different charges on different days. If everything was removed on one day, then why would there not have been one charge for everything on one day? The other main issue we had was that we had arranged, through our travel agent, to have a late check-out at no additional charge, assuming that it was available. We had a late flight, so without late check-out we would be unable to use the hotel facilities, because we would have no where to get cleaned up. So I checked with the hotel that day to find out if late check-out was available, and they said that it was, but it would cost $75. I told them that if it was available, we had arranged to have it without the additional fee. The woman said that the manager had decided that on that particular day, the late check-outs were available for a fee only, and that our travel agent shouldn't be making promises that they can't keep. This obviously ticked us off. Then she said that they have a hospitality room that may be available for us to wash up if we wanted to use the facilities, but she had no way of knowing how many people would be requesting it on any given day, so we would basically have to take our chances. So this was a useless option. We ended up sitting in the hotel foryer for almost 6 hours doing nothing, waiting for the transportation to the airport. So we definitely felt like we got jerked around a bit, and it made for a very long travel day at the end. I called our travel agent when we returned to let her know so that she she's aware as she's talking to potential travelers. So if someone were to ask me if they should go, I would say yes, but make sure you keep track of the bill very closely, and don't count on them going above and beyond. [Less]