First, InterContinental is the only property in San Juan that has full function from their back-up generators. During the disastrous three day blackout that affected the whole Island, this property
functioned normally. Great foresight on behalf of management.
Most importantly, the staff at this property came through for their guests, even though their own lives were adversely affected by the blackout. Special thanks to Concierge, Luis for his pre-arrival assistance, Guest relations Manager, Irene, and most importantly, Briseis(sp) for all her help, concern and kindness at check-in. There are many other staff members who made this stay special for us, thank you to all. [Less]