Facility and rooms were clean.
Beds were not comfortable.
Hopefully this is a problem that is limited to few rooms.
The person at the front desk was not friendly when I called the day before
my stay to request a suite instead of a 2 queen room. We had an additional child staying with us, so we needed the couch for sleeping. The second shift front desk person said that there wasn't a suite available. I had looked on line and there was 1 available. I brought that to her attention. She quickly said that there was no suite available, it must have been booked. Yet this all happened so quickly that I doubt that she could have actually took the time to look it up. I kept an eye on the website, called again the next morning, the day of my stay, and was able to book the room that the website said was available.
Customer service was definitely on that second shift when I called.
I try to see the good in everything, I will give this hotel another try. The facility was neat and tidy. [Less]