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Grand lobby overlooking Table Mountain at InterContinental Table Bay InterContinental Table Bay Cape Town

Client stays

Manage upcoming stays

Property
Dates
Confirmation #
Rate
Guest Name

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Frequently asked questions

Description

Your client stays dashboard shows active and future reservations that:
 

1. have your IHG One Rewards member number attached to them as the advisor responsible for the reservation, AND
 

2. have an IATA attached to the reservation that matches the IATA attached to your IHG Destined portal profile.

Description

If you make a client reservation through the IHG Destined portal, your IHG One Rewards member number will automatically be attached to the reservation as the advisor.
 

If you are making a reservation through the GDS, ensure the guest's IHG One Rewards member number is on the booking as usual, and insert your own IHG One Rewards member number in the special instructions field. Write the word agent, followed by your own 9-digit IHG One Rewards member number. E.g. Agent123456789

Description

If you have made a booking by calling our central reservations office, or with the hotel directly, or if you forgot to add your IHG One Rewards member number in the special instructions field in a GDS booking, you can look it up using the confirmation number and the primary guest's last name above.

Description

This could be for a couple of reasons:
 

1. The confirmation number and/or the primary guest's last name don't match our reservation data.
 

2. The reservation was made via an OTA or a third party. These can't be tracked to you individually as the advisor.
 

3. The IATA on your IHG Destined portal profile doesn't match the IATA attached to the reservation.
 

4. The reservation is already attached to another advisor.
 

5. The stay has been cancelled, or already completed.

Description

No, the reservation can only be attached to the advisor who made the original booking.

Description

No, your advisor IHG One Rewards member number can only be added to reservations before the guest has checked in.

Description

No, you can only add stays to your dashboards before the guest has checked in.