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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 547 reviews
88%
Recommend This Property

Ratings Breakdown

547reviews

  • 5 Stars
    323
  • 4 Stars
    130
  • 3 Stars
    37
  • 2 Stars
    40
  • 1 Stars
    17

Service

By

March 29, 2017

club

Generally very good. I did change my room from a 2 bed to a single bed, becase my other company failed to make the trip. I thought the room price should have been reduce for that, but it remained the same.
I also expected free breakfast as I have received at other hotels. The cost of your breakfast was extreeeemmely high. I could have cancelled but I was attending a business training in the hotel and didn't have time to go outside to get breakfast at a much lesser cost. I had to take your meal or go w/o. Felt cornered there.

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staff

By

March 28, 2017

club

The staff found my reservation right away and added my member rewards number immediately. The room was comfortable and clean.

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Front desk

By

March 23, 2017

platinumelite

The staff were very helpful and accommodating. I felt they wanted to make my stay as pleasant and relaxing as possible. You have a great team!!!!

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Broome-Chenango

By

March 21, 2017

club

I feel the breakfast selections are not adequate and they are overpriced when you can use a facility that offers breakfast with your stay.
A member of our party got coffee in the lounge since we had a short wait before entering the dining room and another member paid $2.75 for a cup of coffee in the dining room. This did not seem fair.

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good service

By

March 21, 2017

club

good service and comfortable bed with plenty of pillows

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Snow

By

March 18, 2017

club

Good service given the circumstances. Staff did a great jib

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Winter Storm Stella

By

March 18, 2017

Mark, Bob and Kaylee were fantastic during this emergency stop during winter storm stella.

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food

By

March 17, 2017

Need more of a verity of food thats on the menu. Breakfast time was a disappointment to

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My stay

By

March 15, 2017

Overall it was a great stay. I will be using this same hotel again next week. Only thing is had to drive couple of miles to get good food.

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Bar staff was very rude and unprofessional

By

March 15, 2017

club

Other than the bar staff and the wait for our room it was a decent place to stay.

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Great Front Desk

By

March 04, 2017

platinumelite

I called the morning of my stay to inquire about an upgrade as an IHG PLATINUM ELITE member and the front desk associate (Lindsay i believe) was extremely unhelpful and borderline rude. For ''tis reason, I did not ask again upon upon check in however that associate (a different lady) was very kind overall.

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Comfortable beds, friendly staff

By

March 02, 2017

club

Staff made you feel welcome. Room was very comfortable and clean.

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