Rated 4.2 out of 5 by 167
Rated 1.0 out of 5.0 by Happy choppy Great location but lost the plot
This is a hotel I've used many times over several years but this is the first time I've received disappointing service. An appointment for a massage was doubled booked and so I was let down and a disappointing second rate dinner with mould on the ''rock hard'' cheese which was obviously served direct from the fridge.
Location remains great. Minimal apologies offered despite these 2 issues being raised as they happened and at checkout.
February 5, 2014
Rated 5.0 out of 5.0 by Taz34 Family room for 5 excellent
Was very pleased that this hotel could fit my family of five in the same room as so many in France and England don't . I was a little worried when I booked that we would all be cramped into a tiny room but on arrival I needn't have worried as the room was a very good size with curtains dividing the children's area and they even had their own tv. Overall I was very pleased with this hotel the only negatives were the breakfast it was very basic and the food was not very hot but it was adequate. The other negative was on returning home I found they had made a random charge of £25.75 ?
January 23, 2014
Rated 5.0 out of 5.0 by pickyfromSYorkshire Another great stay!
As a platinum member we were upgraded to a suite for our four days stay. We were able to eat well, swim each day, enjoy the lovely views and were welcomed as returning friends. The hotel is well located close to the Channel Tunnel and all the shops are an easy drive away. The countryside is attractive and provides plenty of good walking opportunities. We came away from our visit feeling pampered and relaxed.
January 16, 2014
Rated 4.0 out of 5.0 by You can call me Al Ideal stop over - comfortable, clean beds
We spent two nights here around Christmas, the first on our way to the UK and the second on the way back and we were delighted with the accomodation, service and especially the location. We didn't relish the idea of driving in the dark around searching for hotels so we pre booked and with a little help from our GPS we were able to come off the Autoroute and find the hotel quite easily.
The hotel is dog friendly and there is plenty of space in the grounds in which to exercise them.Rooms were clean and comfortable and the beds spotless. English TV in the room.
Definately stay there again.
P.S. Because we had our dog, we couldn't eat in the restaurant unless we left her in the room, but the restaurant menu was available in the bar area if you needed to eat as well as a snack menu.
January 10, 2014
Rated 5.0 out of 5.0 by graham1617 PERFECT STOP OFF POINT FOR SHUTTLE
We travelled to Spain in December and stayed overnight 5/01/14 before an early shuttle back to UK.
Lovely place to stay with extremely friendly and helpful staff! Meal in restaurant was great and the staff superb.
We will book again this year.
January 9, 2014
Rated 2.0 out of 5.0 by Nick7676 Over charged, and refuse to respond
Hotel is fine, it's just a bed for the ferry in the morning.
However, I was over charged on my bill. Extras were added that I wasn't expecting. However, I was in a rush, and didn't notice. I emailed the hotel, and they have not responded. I have spoken to IHG customer care globally, and they promised me a response from the hotel within 48 hours. a week later, nothing.
Random charges, case open, but no response.
January 9, 2014
Rated 5.0 out of 5.0 by bejem New Years Eve
Travelling arrangements decided for us that this evening was to be passed in Calais. We have in the past used several different hotels in the vicinity and been pleasantly surprised by most of them- however the Holiday Inn was a pleasant surprise on a totally different level. The hotel was spotless the staff helpful and considerate, the room spacious and quiet with a very comfortable
bed and in general the hotel facilities were top quality.
We would not hesitate to recommend this hotel to anyone.
January 4, 2014
Rated 5.0 out of 5.0 by shacky regular stopover
very pleasant experience,friendly staff,comfortable room,good service.Hotel in quiet attractive grounds.Stayed before and will do so again!
January 4, 2014