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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 579 reviews
83%
Recommend This Property

Ratings Breakdown

579reviews

  • 5 Stars
    312
  • 4 Stars
    142
  • 3 Stars
    56
  • 2 Stars
    42
  • 1 Stars
    27

Nice Hotel but room cold

By

December 09, 2019

Nice hotel and restaurant on top floor is a great viewing platform. Room was on 10 floor but air conditioning was pumping out cold air Front of house brought a heater after a second call to them. They did offer a room change but at 10:30 at night and having driven 5 hours to get there we had already started to unpack. The lady on arrival even commented on how cold the room was and she only stepped in the room.

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Nice but cold

By

December 09, 2019

I had an adequate stay, room was nice but cold and the heating cutting in and out repeatedly woke me up in the night. The room where breakfast was served was also cold with the friendly staff all having to were coats when not serving.

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Business trip

By

December 08, 2019

Good location, pleasant staff, over all very good. Just the exterior lighting that shines through your curtains, and the overpowering heating system detract.

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Gym or Jimmy

By

December 01, 2019

platinumelite

3 night stay
expected a better Gym
very poor
Bit bored, ended up in the bar up stairs with an electrician called Jimmy
Got bored of him after a while

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Very comfortable

By

November 27, 2019

club

The staff very good and the room as excellent had a great night sleep

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Poor complaint management

By

November 26, 2019

club

Breakfast cleared away midweek by 9am whenbit is open until 10.30. Green light shining through the gaps in the curtains therefore the room is bright at night, velcro has been attempted to fix this. Management not interested in feedback even though they ask you for it if your stay is not 9 out of 10, I tried but nobody called me back or answered my email,and I see this as poor customer service.

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Great place

By

November 25, 2019

club

Comfortable, clean and all the facilities you need. Very close to my Mom's.

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Bed and noise

By

November 23, 2019

Heating extremely noisy, room cold and bedding thin. Breakfast was lukewarm so over all poor value for money

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Holiday inn experience

By

November 20, 2019

club

Really clean, great breakfast, good sleep and good value

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Horrible stay

By

November 17, 2019

Broken aircon /heating I complained 5times within the first few hours of checkin. I was advised the aircon will be reset and nothing can be done. Kids went to sleep with jumpers on. Woke up cold. Really frustrating no one cared or took my complaint seriously. Eventually I got through to Mandy the next morning. She claimed to be a manager and brought up a dirty burned out rotten heater as shown in the picture. Looked disgusting. Kids felt sick looking at it. I didn't mind or complain about the broken hairdryer, tissue box, blown out light bulb but having a room with out a functioning heating / aircon brought north cannock to no stars.
Not sure why I was treated like this.

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Never again

By

November 11, 2019

I didn't choose this hotel to stay in, it was booked by my company when the hotel I asked for was fully booked.

I arrived and the room was 14°C (despite the thermostat being set to 32°C, the maximum it went to). I called the desk and was told that maybe they needed to reboot the system from their end and this should sort it out. It didn't. When I complained again and asked for a different room I was told that they only had two other rooms available so couldn't move me, but they could give me an electric heater. So I spent the night either way too hot or too cold.

The bed wasn't to my tastes (far too soft) and the pillows were all too soft (and one wasn't enough but two was too much).

In summary, when booking hotels through work again, I will be explicitly asking NOT to be booked into this hotel ever again.

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Cannock

By

November 10, 2019

club

Evening food was great, reception staff very welcoming.
No iron in the room which wasn’t great.

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