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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 532 reviews
96%
Recommend This Property

Ratings Breakdown

532reviews

  • 5 Stars
    406
  • 4 Stars
    86
  • 3 Stars
    20
  • 2 Stars
    13
  • 1 Stars
    7

Stay was good and bad

By

August 07, 2016

I booked my room in advanced for a King view room, which was supposed to be a corner room. I walk up to my room to find out that I have been placed in a queen room with two beds. I go down to the front desk and mention that I was booked for a king view room and she was like okay and we will have you switched. I got all my stuff together and went to the new room they placed me in only to find out that it's still not the room I originally booked for so I was like don't even worry about it. I was on vacation and didn't feel like getting a headache. Obviously the lady at the front desk either didn't realize my concern or just didn't care but either way bad customer service. If you ever need something or have to ask them about something at the front desk, be prepared for attitude or for them to give you a look like you're the dumb one in the situation. Next problem. I wake up the next morning to take a shower. No water pressure. Each day, the pressure got lower and lower. This morning, which was my last day in the room, the shower was turned on but no water was coming out. I flushed the toilet and it made the shower work. I was like wow. To be a popular hotel they surely do have a lot of problems to work out. Their housekeeping ladies are wonderful and so sweet! They need to be working the front desk. I called down this morning to ask about a cart for my stuff and asked if it could be brought up. She told me the lady that does that has walked off somewhere and that wasn't available. I asked so I can just come down and get it my self right? She was like that's why they're here with attitude. I hung the phone up. Like I said, bad customer service. The beds slept wonderfully and they're so soft! Their pillows are also amazing. The pool and spa tub was also amazing. All facilities are open 24/7 which was one reason I booked this hotel instead of my first choice. Now I'm wishing I would've booked my first choice instead. Probably would've had a better stay. Their breakfast was so delicious and their restaurant staff was so friendly and kind. I'm glad they put me on the highest floor but it sucked I didn't have a view to look at like I paid for :(. I would recommend a different hotel if you're looking to get what you came for because I guess they don't pay attention to what you have booked. Also, very far away (in my opinion) from where I wanted to be. The waterpark isn't far though.

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Great Service and Very Clean

By

August 05, 2016

club

This is a great place to stay while traveling. Only issue i had was the air conditioner did not keep the room cool enough during the hot July summer months.

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Car Trip

By

August 04, 2016

club

Overall I was pleasantly surprised to find all the conveniences I usually look for in one hotel. The welcome host was friendly and smiling. It seemed most everyone working there was happy to be an employee, and they all greeted with smiles and hello's.

The room was clean, comfortable, and I liked having complimentary water and coffee in the room.

A restaurant downstairs was very convenient to grab a salad and glass of wine at the end of the day. My former bias against Holiday Inn's from staying in so many in past years was quickly changed. I would stay at another Holiday Inn again.

I thought this was a new hotel, and found out it was opened 8 years ago. Amazing!

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Great Place to stay

By

August 03, 2016

club

I always stay at Holiday Inns because I have know I can trust the name.

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CHURCH RETREAT

By

August 02, 2016

club

EVERYTHING WAS GREAT. THE CHILDREN ENJOYED THE STAY. THE HOTEL WAS EXTREMELY CHILDREN FRIENDLY. I HOPE WE STAY AT HOLIDAY INN NEXT YEAR WHEN WE VISIT DAYTONA BEACH, FL.

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Great Accomadations

By

August 02, 2016

club

Location is just minutes off the strip. Quiet location and clean .rooms

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Disney Vaca

By

July 28, 2016

club

Excellent Hotel would recommend to family and friends.

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Great Hotel

By

July 25, 2016

Great Customer Service and very clean hotel rooms.

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great an great hospitality soft sheets an nice rooms

By

July 20, 2016

club

loved it will stay next in in the area great an great hospitality soft sheets an nice room

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Great Location

By

July 19, 2016

club

I love that the hotel was within walking distance from the outlet mall!

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Good Stay for my vacation

By

July 18, 2016

club

Although there were a few hiccups in my stay, the staff was great and they attempted to handle the problems in a timely manner.

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Gulfport Stay

By

July 18, 2016

Overall a great experience. I wish that they had the breakfast in the morning that the other Holiday Inn have.

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