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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 331 reviews
88%
Recommend This Property

Ratings Breakdown

331reviews

  • 5 Stars
    164
  • 4 Stars
    108
  • 3 Stars
    27
  • 2 Stars
    20
  • 1 Stars
    12

El cliente siempre tiene la razon ...

By

November 17, 2017

club

En recepcion falto la atencion al cliente ... no fue amable El que si fue muy amable fue el maletero ... sin tener el ingles trataba de solucionarme mis dudas ...
El q atendia la recepcion, deberia de ser mas sensible ante la turista .. que llega con las ganas de pasarla bien de vacaciones .
Ante el problema del ruido en mi cuarto a la 1 am ... la respuesta inmediata debe ser,,, una disculpa y lo vamos a resolver .... La cual no fue asi .. se molesto el encargado en turno .. se resolvio ... despues de dejarme un mal sabor de boca ... No lo esperaba en una cadena americana ... y no me ayudo a sentirme bienvenida ...
Tal vez pq no es un hotel para turistas ????

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