Rated 3.8 out of 5 by 191
Rated 3.0 out of 5.0 by DE747 Average
Good Hotel for purpose of business trip. Had better prior experience next door at the Staybridge
March 25, 2015
Rated 2.0 out of 5.0 by Mr jimbo unprofessional hotel
Did not care for the staff and not very clean for a new hotel
March 18, 2015
Rated 1.0 out of 5.0 by Femskiper Do not stay in Room 204
Room 204 is directly over the pool. It reeks of chlorine. Combine this with no water pressure in the shower, and Tepid hot water and it was the worst ever.
March 16, 2015
Rated 3.0 out of 5.0 by VickiW Customer Service could use some improvement
Let's start by saying it is a beautiful hotel. Clean and up-to-date. Our issue was with the service. I was never recognized verbally as an IHG Reward Member. We tried to check in early at 1:45, but rooms were not ready due to a departing group from a basketball tournament. We half expected that, as we were early. We were asked to check back at 2:30. We left, dropped our rental car and returned at 2:25 to find rooms were still not ready. We told the desk clerk that we would be sitting in the lobby, just 10 feet from the desk, reading the newspaper. At approx. 3:10 my husband looked up from his paper to find that they were checking in people who had just walked in off the street. Someone concerned with customer service would have been courteous enough to come and get us when the rooms were ready for check-in. Not sure how long he would have let us sit there.
We were then told the airport shuttle does not run until 5 pm (what???) but that they would order a service and they would pay for it. We requested a 5am wake up call that never came and a 5:45 shuttle.
I called down when we woke to make sure someone had indeed ordered the service to the airport, only to find out that they had brought their shuttle driver in and they would be leaving on the hour. Not convenient to the time we had requested, but they did make a special trip just for us.
March 12, 2015
Rated 5.0 out of 5.0 by rollie66 Great Service
Great hotel with excellent service and recommended restaurant.
March 5, 2015
Rated 5.0 out of 5.0 by Ryan69 Comfrotable and clean
Great experience very clean rooms. I will definately be back to stay again
March 1, 2015
Rated 5.0 out of 5.0 by lnxt20 definitely recommend
Comfortable stay. Great bed, pillows, friendly and attentive staff.
February 23, 2015
Rated 5.0 out of 5.0 by joebr1026 Great location
Great location, nice staff, clean room and nice hotel!
February 23, 2015