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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 740 reviews
91%
Recommend This Property

Ratings Breakdown

740reviews

  • 5 Stars
    464
  • 4 Stars
    177
  • 3 Stars
    50
  • 2 Stars
    26
  • 1 Stars
    23

Unsatisfactory beginning, but excellent turnaround.

By

May 29, 2017

Upon reaching the hotel room, the door was unlocked and slightly open. The entire room seemed mostly clean, but was not completely cleaned: the bathroom floor was sticky, not fully stocked with toiletries (e.g. no mouthwash, lotion), the provided hairdryer did not work properly, the overall room was musty smelling, and the bed was dusty to the point that my dust allergy was aggravated. Wifi connection was poor and unstable, no "do not disturb" sign was provided, and the provided phone did not properly connect to front desk so that all requests had to be made by travelling down the elevator to give requests in person. When this was brought to staff's attention, a new phone was provided promptly. A second room was provided quickly after and there were no issues whatsoever. Staff was extremely helpful and polite and the second room was clean. Wifi connectivity was also markedly improved in the second room.

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Friendly staff and great service

By

May 28, 2017

club

From check in to check out, the staff was kind and curtious.

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Smooth, lack of glitches

By

May 28, 2017

Easy in(except for parking) easy to check out. friendly service, quiet, and nice view of ocean, Ive never seen it so calm as it was Sat 5:30AM

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Great location

By

May 27, 2017

club

Hotel is in terrific location - center of a lot of activity. Food was disappointing for the price. Staff was very pleasant.

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Awesome View

By

May 27, 2017

platinumelite

Great view to wake up to and the hotel staff is the best!

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bathroom faucett

By

May 25, 2017

broken bathroom faucet surley waitress in resturant

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Great Location

By

May 24, 2017

The only problem with my stay was the staff. Three people quit the day before which really stressed the existing staff. Parking valet wasn't around when needed. Bar and waitress staff stretched too thin.

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Unsatisfactory Stay

By

May 24, 2017

Terrible customer service. We were having an issue with our air conditioner being so loud when it turned on that it would wake you up every time. The first time we went to the front desk to bring it to attention, there wasn't anyone there. We waited several moments before having to go to the hotel restaurant so that they could go and find the person that was supposed to be there. We described the problem and was told maintenance would come and take a look. We came back that afternoon and the sound was still present, so we inquired again at the front desk. We were told the morning front desk associate had never given the message to maintenance, but they would have someone come and take a look. When we came back a third time and it still wasn't fixed, we inquired again and was told maintenance came to take a look at it, and it was running. We again explained it would indeed run, but with a very loud cranking noise. We were told they could only make sure it ran and nothing else. Great, either let the room get hot to try to sleep or wake up every time it turns on. We were never offered to change rooms or a discount for our troubles. Then we ran out of toilet paper one day (we had our do not disturb sign up for 30 minutes and never saw house-cleaning, nor did they ask if we needed anything re-stocked), and asked the front desk for more. We were told someone would have to bring it up to us. No one ever showed, we had to go out and find a public restroom so we didn't clog the toilet with tissue paper. Total disappointment.

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Good service and very clean surrondings.

By

May 19, 2017

We've always enjoyed our stay and will continue to choose Holiday inn Oceanside.

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Great location

By

May 14, 2017

club

Incredible location on the beach. All rooms overlook the ocean.

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Quiet and Cozy

By

May 13, 2017

club

Great Location and comfortable room while on business. Slept like a baby.

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Nice place

By

May 11, 2017

club

Great view, nice rooms and friendly staff. Lots of drunk people making noise in the rooms all night though.

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