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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.9

based on 1051 reviews
79%
Recommend This Property

Ratings Breakdown

1051reviews

  • 5 Stars
    397
  • 4 Stars
    357
  • 3 Stars
    148
  • 2 Stars
    80
  • 1 Stars
    69

HIG-Toronto

By

30 May 2017

Worst parking! $24.00/day and see if you can find the fee on their website.
No breakfast meat - lots of carbs!
...and if you have to extend your stay watch how they try to justify the higher rate.

I love HIG - but I wont stay at this one - ever.

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Great location but in middle of renovation

By

29 May 2017

Stayed here in May for 4 nights on rewards nights.
Hotel location is excellent with most things in the city within walking distance. 15 mins to Union station.
Hotel is currently under renovation so lobby area is not the best.
Breakfast area is very congested and could do with being made bigger.
Disappointed with the room allocated which was perfectly clean but very small with an out-dated air conditioning system without any ability to manually control it.
We used a room on another floor before we left as the restrooms were out of use with the renovation and it was significantly larger.
Staff were fine.

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Ongoing Construction

By

28 May 2017

I would not recommend this hotel until the ongoing construction has ended. The lobby is always dirty, construction workers are everywhere, using the elevators which will cause you to stand there waiting for long periods of time to get to the lobby or to your room. The front desk staff are very poorly trained in basic functions of check in and check out. Overall I would not recommend this hotel.

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Good experience.

By

26 May 2017

Nice location central to the downtown. A renovation is taking place but that did not bother us. We liked our room that was recently updated. Clean. Staff friendly and helpful.

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Excellent and location superb

By

26 May 2017

Great staff, but front desk area cluttered by renovations, but would stay again here when I come back to Toronto!

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Im coming back

By

26 May 2017

club

Needed a room between trains and chose this one. New room, super quiet, great dinner half a block away. Unfortunately left my IPad in the room but a phone call later it was on the way home, wrapped beyond my fondest hopes. This is now my go-to hotel.

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May 2017

By

25 May 2017

club

The hotel was newly renovated, all rooms are nice. Lobby was not complete. The room was not very clean. The staff were friendly and helpful.

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Toronto stay May20, 2017

By

25 May 2017

club

Nice room, friendly staff
Prices a little high, breakfast room too small, coffee undrinkable, had to pay for parking.

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2 night stay

By

24 May 2017

The room was clean, the staff were very friendly and helpful. The only problem was noise from the street during the night (car traffic). Also, a party group made quite a bit of noise late on the second night. We did not report this to the front desk. I would stay here again if we could get a room away from the street noise

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Nice room, comfortable bed, attentive staff

By

22 May 2017

Nice room, comfortable bed, attentive staff.
Good location for easy access to downtown.

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Clean, quiet room

By

19 May 2017

club

Comfortable bed
Staff extremely helpful at front desk
They were able to help with directions,, time concerns, and taxis

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Pleasure Stay

By

18 May 2017

club

The hotel was under update so some areas like the business office (computed acess) was not available. Tbe staff were very friendly and accomadating. The location was within reasonable walking distance of many sites.

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