 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property
Overall Experience 4.7
97%
Recommend This Property
|
Staff corrected error.
ByCubs1717
August 04, 2016
Reserved 2 rooms, 1 which had not been cleaned from previous guests. I informed front staff and they quickly fixed error by giving me a new upgraded room. Clean, new, home like feel. Coffee & breakfast delicious! Family thoroughly enjoyed pool. Best hotel stay yet!
Standard HIE
ByD_Arch
August 03, 2016
Visited this hotel for business. It wasn't bad by any stretch of imagination, but the breakfast situation could certainly be better.
great experience
Bycham2211
August 01, 2016
great experience - clean large room, wonderful breakfast, beautiful hotel
Professional staff, comfortable, cozy rooms, great breakfasts and amazing service! 5 ⭐️⭐️⭐️⭐️⭐️ Service and a reasonable price!
ByMike rm124
July 25, 2016
Friendly staff, great service and amazing breakfast options. My stay was comfortable and I would recommend this hotel over any other hotels in the area. All staff was courteous and willing to accommodate to any of my requests. Thank you Olivia, Patel, Jared and Alexus for making my stay a memorable one!
P.S. Can't forget about the nice woman who made the amazing breakfasts after a long 12 hour night shift! Thank you!
Great Experience, Very nice hotel
Byjms068
July 22, 2016
I have nothing negative to say about our visit to this hotel.
To the staff, "keep up the good work"
Great Area!!
Byolivef
July 20, 2016
The stay was amazing, so peaceful. The area is very quiet and I will most likely be back next year or any time after that to enjoy this lovely hotel.
Great Stay
Bybuckmcf
July 16, 2016
We had a large group of people staying before a cruise, the location was close for our departure location and provided good service.
Visit with the grandkids
ByPart Time Texan
July 14, 2016
I always stay at the Holiday Inn Express in Alvin when I visit my grandkids. Their queen suite is perfectly sized for sleepovers and the kids love the pool. I love the breakfast, the peace and quiet, and the great pricing.
staff very friendly
Bymancha
July 13, 2016
our stay was excellent and our grandchildren enjoyed it as well.We will be visiting on a regular basis due to having family living there and gives us a chance to have a little getaway.
Perfect Hotel
Bysookiejane01
July 11, 2016
I was moving my parents from Georgia to Texas. We stayed at the Holiday Inn Express and Suites in Alvin Texas for 3 nights and I could not have been more pleased by the friendliness and caring of the staff for my elderly parents. I have worked in the Travel Industry for 35 years and this hotel is by far one of the cleanest and most comfortable that I have had the pleasure of staying in. I will recommend this hotel to anyone that will listen. Thank you for a wonderful stay.
Horrible experience
ByMommy24/7
July 07, 2016
I reserved 6 rooms and canceled 1 prior to the check in date for a family vacation. When I arrived, the 6th room was still in the system. In 1 of the rooms, the a/c did not work so my guest had to be moved to another room. The manager nor the a/c technician seemed to worried that the a/c did not work or that my guests were being inconvenienced. Another of my guest had a king size room but they were out of king size rooms so the room was upgraded (this was the only bright spot in this experience). The refrigerator in my room was cool when we arrived. I thought maybe the hotel had just plugged it in. I purchased $81 worth of food. The refrigerator completely stopped working sometime during that stay and all the food was warm when I opened it at 3 AM Sunday morning. Everything went bad. The television in that room did not work. Upon our return from the water park, that guest was locked out of the room. For some reason, the hotel lost the reservation for that room and had given it away to another guest who informed them that there was already someone else's things in the room. They locked the room down because they did not know what guest was assigned that room. HOW IS THAT POSSIBLE? We had to get new keys for the room. I requested a late check out at 12 PM for all 5 rooms and provided 4 room numbers to the clerk at the desk who stated she would look up the 5th room number and update the system which she did not because beginning at 8 AM, the housekeeping manager and the front desk began harassing all of my guests to see when we would be leaving. Check out was not until 11 AM so why were we being called or had employees banging on the doors at 8 AM??? The room that had been upgraded had someone who stated they were with housekeeping bang on the door at 8 AM, awaking everyone in the room. When the guest answered, the person attempted to look past her as she asked "Who is in this room?"
Clean room and attentive staffs
ByAmesKim
July 05, 2016
Good experience in the hotel. Room was clean and staffs are kind and attentive. Breakfast was normal as expected. Will stay again!