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Rated 4.7 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by Good quality hotel, accessible to both the centre and Schiphol This HIE had excellent customer reception staff during our recent stay, when they were very busy due to many Schiphol flight cancellations. The room was good quality to value relationship but it was at a slightly lower weekend price; when we hit the weekday rate we moved on as it then seemed expensive. It was a good stay at a hotel with good transport connections - tram at the door to both the city and the local rail station to Schiphol. One concern aspect was that the room walls seemed poor regarding sound insulation from other rooms - only minus. November 10, 2015
Rated 1.0 out of 5.0 by Terrible Check in Experiance My stay in Amsterdam was at the very least to say acceptable. When I arrived at 10 pm I was barely greeted by the hotel staff. The gentlemen (who’s name I did not get) was sitting down at the lounge chairs and slowly got up to say hi. He had all of my information set aside, but did not ask to see any ID of me nor my companion who joined me on the trip. This was quite upsetting as if someone would have said my name I am sure they would have given my information to that person. He then asked if I wanted a drink or 300 extra points as a Spire Elite Member in a rude mood. I could tell that he just wanted to go back and sit on his phone as before so I said add the points to my account (which have yet to be added). The staff gave no information about how to get to the city center, or close stores or restaurants, which made me upset even more. One person who I would give high standards to is Alejandra, who helped my college and I with renting bikes. She was very friendly and always made sure I felt welcomed, she is an remarkable benefit to the team in Amsterdam. I would not stay at the Holiday Inn Express in Amsterdam again, nor do I have any ambition to go back to Amsterdam. The service was below expectations (besides Alejandra), as each night I came back to the front staff sitting on the couch on their phones and not seeming to care who walked in or out of the hotel. Very disappointed in the level of professionalism for Holiday Inn Express, and the recognition of Spire Elite Members. November 9, 2015
Rated 5.0 out of 5.0 by Small but Perfect !! Not a big hotel but it is good enough. Not far from Amsterdam, train and tram is just only 1 minute walk from hotel. Staff and service is the most fantastic. Recommend to stay !! November 7, 2015
Rated 5.0 out of 5.0 by Great hotel for weekend break Just back from a long weekend stay at this hotel and I must say it was excellent. The staff are very friendly, the hotel is clean and modern and I would certainly consider staying here again in future. October 27, 2015
Rated 5.0 out of 5.0 by Excellent service Very friendly and helpfull staff. I will reccomend the hotel for business stays. Easy commute from the airport. October 19, 2015
Rated 5.0 out of 5.0 by Ideal hotel for business or leisure Great front desk personnel, friendly and welcoming. Excellent rooms, clean, neat, well isolated from noise, comfortable beds and specially the pillows (one hard and one soft). The bathroom is comfortable. That it is located few meters from a tram/metro station is an asset. You can be in less than 30 min in the city centre, while you enjoy a silent and calm neighbourhood for staying. October 14, 2015
Rated 5.0 out of 5.0 by Convenient, Comfortable, Clean, Safe and Friendly What can I say. This hotel was very affordable, clean, comfortable and was convenient to transportation. The staff was "over the top". After a long journey, I arrived too late for breakfast. The staff actually served me breakfast! The room was very comfortable! The shower was the best in any hotel I have ever been. Would stay again in a heartbeat! October 4, 2015
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