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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 474 reviews
89%
Recommend This Property

Ratings Breakdown

474reviews

  • 5 Stars
    304
  • 4 Stars
    103
  • 3 Stars
    27
  • 2 Stars
    24
  • 1 Stars
    16

Great

By

October 22, 2017

The stay was great and the staff was very welcoming

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When visiting PaloDuro Canyon, visit Holiday Inn Express also

By

October 20, 2017

club

Everything was perfectly lovely until 2:28, when the squeaking bathroom door woke me up and I couldn't go back to sleep even though your bed was very comfortable. After an hour and a half of lying in bed wide awake, I got up and sat on the floor, beside where I had my computer plugged in, and played with the computer for another hour, hoping that I was shielding my husband from any light the computer might project. He awoke refreshed and ready for another good day on the road.
Which reminds me, I should tell you I greatly appreciated the extra space your large room provided beside the bed and the wall. In many other rooms, one can''t get out of bed when next to the bathroom wall. Even more, I was particularly grateful for the electrical outlet on that side of the bed. I'll tell you, you beat every other motel we've stayed in for the convenience of enough electrical outlets and placing them where your guests can get to them.
Now, specifically for the Canyon location: EVERYONE should know that Palo Duro Canyon is absolutely enchanting and should not be missed, no matter what you have to do to get there.
I would love to upload some of my Palo Duro pictures, but I'm not that computer savvy.

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Vac

By

October 11, 2017

My stay was as a pit stop while traveling to my actual destination. We wanted to see Palo Duro Canyon.

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Quiet room

By

October 07, 2017

Wish there were more gluten free options for breakfast. Don't like the fact that they use fake eggs! Room was nice, spacious and comfortable.

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nice place

By

October 06, 2017

club

The hotel is the best in the area and we will be coming back soon to see our daughter

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Good Hotel

By

September 30, 2017

club

Nice hotel in convenient location. I liked having a refrigerator and microwave plus coffee maker in the room.

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Great service

By

September 28, 2017

Staff is friendly and room was clean and comfortable. I would stay here again anytime I am in the area.

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Terrible stay

By

September 27, 2017

I entered the room and there were a total of 3 dead yet very large bugs. Could not tell if they were roaches or water bugs. The noise was terrible. People above us sounded as if they were wrestling and about to fall through the ceiling. People running up and down the hallway and slamming doors.
Coffee in the room was terrible.

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HI Express continues to impress!

By

September 27, 2017

We stayed at an HI Express last year because our usual hotel brand was not available at our unexpected location. Very pleased! Much more comfortable and modern amenities for today's travelers. Since then HI Express has become our first choice whenever we travel.

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Thank you

By

September 25, 2017

Thank you for have wonderful customer service and giving me overall a great experience

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Poor Human Relations Skills

By

September 25, 2017

9/6: departed 9/7-desk clerk Chastity refused us 1 hr extended check out to 12:00 noon even though I'm Gold card member'; 9/15 check out another argument with desk clerk Chastity. Not a good experience on either visit. Day shift lacks proper skills.

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Great place to stay

By

September 21, 2017

I have always liked Holiday Inn Express because they consistently provide a quality product.......clean rooms, friendly, helpful and professional staff. I highly recommend Holiday Inn Express Canyon if you are visiting Palo Duro Canyon.

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