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Holiday Inn Express & Suites Canyon

2901 4th Avenue , Canyon, Texas 79015

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 829 reviews
89%
Recommend This Property

Ratings Breakdown

829reviews

  • 5 Stars
    547
  • 4 Stars
    161
  • 3 Stars
    55
  • 2 Stars
    39
  • 1 Stars
    27

Comfortable bed. Great breakfast and cookies

By

November 19, 2019

club

Overall, very nice place. We will be staying there again.

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Great room, poor service

By

November 18, 2019

We went out of our way to stay at this hotel specifically for the room. We booked the king suite with a 4-person hot tub. The room was great--eat in kitchen area, living area, king bedroom with doors for privacy & a separate room for the hot tub. After filling up the tub we realized it wouldn't turn on. I contacted the lady at the front desk & her response was "Yeah those tubs are really old, sometimes they work & sometimes they don't. Sorry." Didn't offer to have maintenance check it out or anything. She seemed distracted by the gentleman who'd come to visit her. The next morning I brought all of the issues to the attention of the person at the front desk. The maintenance person went & determined that it had blown the breaker the last time it was used. Didn't do us much good at that point since we were checking out. She apologized & offered us points for our trouble. I agreed, but said they need to make sure it's working before allowing someone to book the room.
After being home for a few weeks, I checked my IHG account & noticed I hadn't received my points yet so I called the hotel. Spoke with the same lady at check-out & she apologized & said she'd take care of it that day. It's been another week & I have yet to see those points. About to make another call.
This is the worst customer service I've ever experienced with a HIX.

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Good service

By

November 15, 2019

club

Enjoyed the stay glad we stayed there and will be back

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Great Location

By

November 13, 2019

club

Great place to stay, close to WTAMU campus. Employees are very friendly and attentive.

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Comfy night after hiking

By

November 06, 2019

club

Bed was comfy, shower great, ac didn’t cool well (fortunately it was a cold night anyways), air freshener in room was VERY overpowering!!! Breakfast was good as expected. Would stay again.

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great experience

By

October 29, 2019

I am only in Canyon one night a week and prefer the HIE. Every time I have come into the hotel, someone has been cleaning the lobby. I like that. It snowed unexpectedly this last time and the room was warm. Thank you.

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Just what we needed.

By

October 22, 2019

club

We went to Canyon to tour WT. The hotel was close and a good price. The front desk guy was helpful. The rooms, although simple were clean and updated. In the building there were a few places that needed a handyman like a few door frames etc.. Mostly cosmetic. Although the hotel was full it was still quiet.

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Great beds for weary travelers!

By

October 22, 2019

We enjoyed 3 nites in very comfortable beds; staff was attentive to needs when the tub was slow to drain; unable to use pool or hot tub as too busy. Hope to do so next visit.

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ok

By

October 22, 2019

The breakfast staff does not like to open the milk cabinet or put the cereal out until the very last minute. This I don't understand because early risers would like to eat the cold items from the breakfast bar.

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Overall

By

October 16, 2019

club

This is the hotel where we stay when visiting our kids who both go to WT. Great rate, very good breakfast, comfortable beds, friendly staff.

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Great experience

By

October 16, 2019

club

Back for Homecoming Weekend. Friendly staff made for an excellent stay. Allowed use of breakfast area for after ball game get together. Thank you!!

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Great hotel

By

October 16, 2019

Enjoyed my stay highly recommend. Room was clean and soft beds. Cleaning staff very friendly and helpful along with front desk personnel.

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