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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.3

based on 472 reviews
93%
Recommend This Property

Ratings Breakdown

472reviews

  • 5 Stars
    237
  • 4 Stars
    176
  • 3 Stars
    39
  • 2 Stars
    14
  • 1 Stars
    6

Excellent Hotel for a Holiday

By

July 20, 2017

club

It was a great and excellent hotel very close to Cape Town's red bus tour station and close to some restaurants such Burger King, MacDonald, and Dunkin' Donuts.

The hotel has a warm and cozy feeling to it, with much of it being clean and arranged. A lot of the staff are always ready to assist and very friendly to chat with. Although I wish the bar could have sold tea, weather cold bottle tea or boiled tea, any tea would be awesome to have at evenings.

The guest room was excellent upon entering it is very clean, and yes I did a little "Hotel Impossible" inspection, to be honest I was really stunned, also the room has a lot of different light sources even in the bathroom, a cozy mattress, and cool conditioner.

There was also a TV there but we really didn't watch much, because hey there's WiFi, though you'll have to sign up a membership to gain access, but still worth it because WiFi right!

The only negative side to this hotel is that it does not have a mini fridge or microwave to keep something cold or warm up a food, and the tea-less bar which may be my opinion. Hopeful these will be added in the future.

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Posizione ottima

By

July 10, 2017

club

Ottima posizione. Accogliente e pulito. Da tenere in considerazione

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Sehr gutes Stadthotel

By

July 10, 2017

club

Sehr gutes Hotel, sehr freundliches Personal. Gute zentrale Lage.Zufriedenstellende Sicherheit.

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Great stay

By

July 09, 2017

club

Free wifi were excellent, rooms a little small and televesion far from bed

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Best hotel service

By

July 09, 2017

club

Holiday Inn Express provide the best hotel service. The staff is friendly and goes all the way to satisfy customer's needs. The internet provision doesn't disappoint, always available and fast, only need to log on once and enjoy it the rest of your stay. To make improvement, might want to provide meals for the convenience of the guests because going out to look for dinner outside the hotel might be a little convenient. The effort by the hotel to make arrangements with nearby restaurant is acknowledged and appreciated. Keep up that good customer service.

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Great service and hospitable staff

By

July 08, 2017

club

Had a great stay. Very warm welcome and very hospitable staff. For any query, the staff were very responsive and very helpful. Location of hotel very appropriate.

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central location--easy to get around

By

July 04, 2017

platinumelite

Hotel is on a colorful pedestrian street, and is very close to an outdoor crafts market. Atmosphere is very urban. Wide choice of eateries and bars nearby. Some pedestrian street noise in evening.

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Good place in Cape Town

By

July 04, 2017

club

Stafffs of the front desk is very nice and friendly. When we faced with the heating problem, they'd like to sove them. There are nice breakfast provided.

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Overall impression

By

July 03, 2017

* Entrance area to the hotel can be more appealing.
* Not sure if rooms offer either bath or shower, but missed a bath in the bathroom.

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Comfortable city hotel

By

July 03, 2017

club

Comfortable and excellent value-for-money hotel in Cape Town CBD. Breakfast included, but lacks variety and would be boring if you stayed for longer than 2 nights. Expect some street noise from night people in St George's Mall. But to be fair to the hotel, value-for-money is the whole point of staying here, and the hotel delivers on this. The staff is great, always friendly and helpful.

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All good

By

July 03, 2017

club

No issues very convenient , comfortable.
Centrally situated in the city centre.
Safe to move around.

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Good experience

By

July 02, 2017

club

Very good, clean hotel, good breakfast, but room small and cramped. Storage space limited. Staff very professional, responsive and friendly.

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