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Holiday Inn Express & Suites Carson City

4055 North Carson Street , Carson City, Nevada 89706

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 981 reviews
90%
Recommend This Property

Ratings Breakdown

981reviews

  • 5 Stars
    650
  • 4 Stars
    186
  • 3 Stars
    79
  • 2 Stars
    36
  • 1 Stars
    30

Ahhhh . . . So clean!

By

January 25, 2020

club

We stayed a couple of nights at a discount hotel, and were soooo happy to change the 3rd night to Holiday Inn Express!!! We'll always stay with them in the future! Clean; excellent desk help; several carts available in the lobby for your luggage; great breakfast! Love those cinnamon rolls!

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Disappointed

By

January 22, 2020

club

Upon arrival at 3:20pm we were told our room wouldn’t be ready for another 30 to 45 mins. After a several hour drive this was not what we wanted. We were not offered water or anything but expected to just sit in the lobby and wait. It was very disappointing that there was no other accommodation other than we just had to deal with it. We didn’t even get into the room until almost 4pm.

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Bed bugs

By

January 20, 2020

club

Staff didn't care when I showed them pics of bed bugs

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Stay in Carson city

By

January 12, 2020

club

Overall great experience!
Only suggestions- keep breakfast looking fresh, gravy was old/crusty looking

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床铺舒服, 设施齐全

By

January 09, 2020

酒店总体设施和服务不错的, 虽然位置有点偏。酒店打扫卫生时使用的消毒液味道很大刺鼻

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poor conditions

By

January 08, 2020

club

rooms were in very poor condition needs staff that knowns wha t is going on .

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Customer service was missing

By

January 08, 2020

club

Our toilet did not work properly. Had to flush multiple times (12 ) to make it work. Walked in and there were leaves scattered around the carpet. There was a HUGE stain on the floor by the bed. Shampoo bottle in shower was empty (Thank goodness I brought my own). When checking out I expressed my concerns... I received a "sorry" - that's all.
Second night we went to another hotel to stay and we weren't even charged a "pet fee". That was nice. All my dog did was sleep on his bad the whole night and we were charged $25 for him to be on dirty carpet. Makes me wonder if the sheets were really clean that we were sleeping on? Hmmmm

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Traveling to Carson City

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January 04, 2020

Great staff and hotel. The only issue I had was noisy neighbors but they were quiet later in the night. Hotel is super clean and room is very comfy, we were three adults and had no issues. Great price, free breakfast, parking and internet.

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Not clean

By

January 04, 2020

Dirty and hair on the sheet so we had to call the staff to change to a new room. Staff was friendly when we arrived at the front desk.

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Won’t come back.

By

January 03, 2020

Bathroom was dirty, we couldn’t use it. Had to call the housekeeping. In fairness, the housekeeper did an excellent job, however, it is a standard in every hotel to have a clean bathroom and room before guests checked in. We won’t come back anymore.

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Carson City

By

December 31, 2019

platinumelite

When we went to check in there were several people checking in and the associate showed frustration. He said first come first serve after we already tried to check in but was told the room was not ready and come back in an hour. There was hair in the bathtub and when we just got in to our room and a housekeeping gentleman walked in while I was in my underwear. He just opened the door and said “oh, I didn’t know anyone was in here”. Didn’t apologize or anything. Was not a normal Holiday Inn Express experience. We are Platinum Members and he did not recognize us as so as other HIE locations.

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Had a great hotel Experience

By

December 30, 2019

club

I booked the hotel 2 weeks before travel. Traveled with my wife and three kids. We actually had scheduled several activities for our three kids in Tahoe but the hotels there were already over priced so we found excellent rates in the Carlson City HIE. Its way worth the drive.......

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