 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Ahhhh . . . So clean!
ByJoshie's Grandparents
January 25, 2020
We stayed a couple of nights at a discount hotel, and were soooo happy to change the 3rd night to Holiday Inn Express!!! We'll always stay with them in the future! Clean; excellent desk help; several carts available in the lobby for your luggage; great breakfast! Love those cinnamon rolls!
Disappointed
BySara
January 22, 2020
Upon arrival at 3:20pm we were told our room wouldn’t be ready for another 30 to 45 mins. After a several hour drive this was not what we wanted. We were not offered water or anything but expected to just sit in the lobby and wait. It was very disappointing that there was no other accommodation other than we just had to deal with it. We didn’t even get into the room until almost 4pm.
Bed bugs
ByThatguy
January 20, 2020
Staff didn't care when I showed them pics of bed bugs
Stay in Carson city
Bylesinnv
January 12, 2020
Overall great experience!
Only suggestions- keep breakfast looking fresh, gravy was old/crusty looking
床铺舒服, 设施齐全
ByJohn
January 09, 2020
酒店总体设施和服务不错的, 虽然位置有点偏。酒店打扫卫生时使用的消毒液味道很大刺鼻
poor conditions
ByPaul 72
January 08, 2020
rooms were in very poor condition needs staff that knowns wha t is going on .
Customer service was missing
ByMoose
January 08, 2020
Our toilet did not work properly. Had to flush multiple times (12 ) to make it work. Walked in and there were leaves scattered around the carpet. There was a HUGE stain on the floor by the bed. Shampoo bottle in shower was empty (Thank goodness I brought my own). When checking out I expressed my concerns... I received a "sorry" - that's all.
Second night we went to another hotel to stay and we weren't even charged a "pet fee". That was nice. All my dog did was sleep on his bad the whole night and we were charged $25 for him to be on dirty carpet. Makes me wonder if the sheets were really clean that we were sleeping on? Hmmmm
Traveling to Carson City
ByYesi
January 04, 2020
Great staff and hotel. The only issue I had was noisy neighbors but they were quiet later in the night. Hotel is super clean and room is very comfy, we were three adults and had no issues. Great price, free breakfast, parking and internet.
Not clean
Bycharlie
January 04, 2020
Dirty and hair on the sheet so we had to call the staff to change to a new room. Staff was friendly when we arrived at the front desk.
Won’t come back.
ByAlba
January 03, 2020
Bathroom was dirty, we couldn’t use it. Had to call the housekeeping. In fairness, the housekeeper did an excellent job, however, it is a standard in every hotel to have a clean bathroom and room before guests checked in. We won’t come back anymore.
Carson City
BySmb2019
December 31, 2019
When we went to check in there were several people checking in and the associate showed frustration. He said first come first serve after we already tried to check in but was told the room was not ready and come back in an hour. There was hair in the bathtub and when we just got in to our room and a housekeeping gentleman walked in while I was in my underwear. He just opened the door and said “oh, I didn’t know anyone was in here”. Didn’t apologize or anything. Was not a normal Holiday Inn Express experience. We are Platinum Members and he did not recognize us as so as other HIE locations.
Had a great hotel Experience
ByRanchoCitizen
December 30, 2019
I booked the hotel 2 weeks before travel. Traveled with my wife and three kids. We actually had scheduled several activities for our three kids in Tahoe but the hotels there were already over priced so we found excellent rates in the Carlson City HIE. Its way worth the drive.......