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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 330 reviews
90%
Recommend This Property

Ratings Breakdown

330reviews

  • 5 Stars
    194
  • 4 Stars
    81
  • 3 Stars
    27
  • 2 Stars
    15
  • 1 Stars
    13

Staff

By

April 24, 2017

We were from the west coast and the staff were very pleasant and helpful. They would always welcoming us when returned to the hotel.They also accommodated us in the morning when we would come down for breakfast. We were running late and they let us grab breakfast before putting it away. We did have issues with our keys and the desk suggested not to put the keys near cell phone or car key.

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very clean everywhere

By

April 22, 2017

club

Checked in after making an online reservation, all went really smoothly. The entire staff were all pleasant upon meeting them throughout the stay. Great rooms and quality sleep was had for both of us. I would recommend this property to everyone in the area when looking for a hotel. Plain and simple, Great!

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P4A

By

April 21, 2017

club

Comfortable and relaxing. Clean and good breakfast. Very good restaurant reccommendation.

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Only one thing could be better.

By

April 19, 2017

club

The only thing I would change is a little bit more of a selection for meat at breakfast. Other than that we had an amazing time.

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Rooms

By

April 13, 2017

club

Staff was great and friendly.
One thing I was not satisfied with was the fact that there was so much dust in our room on the night stand TV stand and headboards. There was also a pair of men's black socks between the bed and night stand thought that was pretty disgusting that it was not caught by house keeping. Other then the dust and socks in our room highly satisfied

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was an off visit

By

April 13, 2017

club

hot tub broken, bed was uncomfortable, woke up with sore back, but breakfast was good variety and quality was about average for a hotel, staff was courteous

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Nice Location Suth of Lansing

By

April 13, 2017

Nice quiet location even though property is close to highway. Getting clear information on rates was a challenge, but seems booking online is the only option to get best rate. Used to be the property could offer best rates, but seems time have changed. Staff was friendly and helpful, even thogh they failed to put in a wake up call. This oversight must be fixed and is usually automated at other locations.

Reserved room has small desk and dated furniture, but clean and well maintained. All lamps appear to have low-wattage bulbs which may save electricity, but quite annoying.

Ive stayed in this property on several occasions, but will take extra steps to ensure wake up calls happen!

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Excellent for Sleepover

By

April 10, 2017

club

We chose HIE-Charlotte to break our journey and get some R

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Over night stay

By

April 09, 2017

Had a very good over night stay. Sandy was an awesome help and made the trip worth staying there. We will stay again and hoping to deal with sandy again.

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nice place

By

March 31, 2017

club

Nice place to stay, clean and comfortable. Staff was great!

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Whirlpool Rom

By

March 28, 2017

platinumelite

I love the whirlpool rooms and the location of the hotel the staff is very friendly and helpful

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nice place to stay

By

March 27, 2017

The staff was very nice, especially the guy who maintains the pool as he explained everything made sure that we had clean dry towels to dry off with. Overall this was a great place to stay. If we had to find one issue, it would be the breakfast and there wasn't any hot chocolate.

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