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Holiday Inn Express & Suites Clinton

2800 S. 25th St , Clinton, Iowa 52732

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 425 reviews
91%
Recommend This Property

Ratings Breakdown

425reviews

  • 5 Stars
    280
  • 4 Stars
    82
  • 3 Stars
    33
  • 2 Stars
    17
  • 1 Stars
    13

Outstanding customer service and compassion

By

May 21, 2019

club

At the Clinton Location once the young lady at the desk know of my family situation of being here for a funeral for our family and realizing that it was in Moline Illinois she called the Holiday Inn at the Airport and assisted with changing our reservations for our entire family to this location.

Knowing that these 2 units are "franchised" this clearly cost the Inn in Clinton the revenue but this person did this showing compassion and not the concern for sales but for people.
And if that was enough reduced the rate for the one night we stayed there for my daughters since I was using my points.

This young lady deserves to be recognized for taking customer service to the next level with compassion and care!!

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