Rated 4.6 out of 5 by 167
Rated 5.0 out of 5.0 by Buckeye55 Great front desk service at a busy time
The hotel was full for the Fresno State University Graduation ceremonies, and we received great service at the front desk when we asked about early check in-receiving our room keys early if possible, due to an afternoon event at the University we were attending. We were a family group with two booked rooms.
May 30, 2015
Rated 5.0 out of 5.0 by MikieCurly Front desk staff was very nice and helpful
Convenient location near highway 168, hotel is across the street from several eateries and a casino within a couple of blocks. Rooms are nicely furnished and up-to-date. Lots of parking in hotel lot. Large pool in the back. Staff was pleasant, professional, and helpful -- I would particularly commend Sergio and Renee (both of the front desk), and also Ceylon (housekeeper who did a very nice job cleaning our room). In addition to their regular duties, Renee kindly took photos of our group with three different cameras. Sergio gave me valuable local driving directions. I encountered both Renee and Sergio on quite a few occasions during the three nights that my wife and I stayed at the hotel, and they were always very nice. Room rates were reasonable. Our room was quiet since it faced the parking lot at the rear of the hotel. Small but pleasant seating area in the front lobby. Large room for the free breakfast. Small gym (three machines).
May 29, 2015
Rated 5.0 out of 5.0 by eMedware Three Months here...so well qualified to review...
I had the pleasure of working in Clovis for three months.
It was my decision to book this hotel and room. I could have left at any moment if I was unsatisfied and booked another hotel in the area that other consultants were staying at.
Ridiculous! This place was the perfect blend of convenience of location and the utmost professional staff.
Yes, I stayed in a suite vs. regular room which made the stay much more relaxed, quiet, and comfortable. But I have no doubt I would have found the same compliments in any room...relaxed, quiet, comfortable. And CLEAN! I was often asked by staff if there was anything I needed.
Breakfast here was a real bargain. Not that it was part of the perks of staying but was ample and plenty enough for anyone. In fact, due to its closeness to Fresno State, many sport, athletic, and other teams stayed here. Everyone was fed and there was no shortage of breakfast items for the pickiest of eaters. Kudos to the young lady working the breakfast area during weekday mornings as this was the bulk of large groups staying.
I can not praise the front desk staff enough...all of them and all shifts. These are premiere and elite young people who honestly and genuinely took pride in what they do and the service they deliver.
Cloning the staff...if only that was possible. But, I do feel confident that my stay at additional IHG properties will be equally well appointed, professional and comfortable.
May 27, 2015