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Holiday Inn Express & Suites Colorado Springs North

7110 Commerce Center Drive , Colorado Springs, Colorado 80919

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 1440 reviews
88%
Recommend This Property

Ratings Breakdown

1440reviews

  • 5 Stars
    949
  • 4 Stars
    286
  • 3 Stars
    89
  • 2 Stars
    72
  • 1 Stars
    44

Great breakfast

By

September 26, 2021

platinumelite

The breakfast was exactly as it should be: everything was stocked and replenished when it ran out, unlike my next hotel. The only negatives were the quality of the maintenance on the room that I stayed in. The caulking around the bathtub and sink looks like it was done by a kindergartner and there’s an old dirty vent fan in the bathroom that has a two inch wide area around it that shows the old paint after a remodel, making it look rundown and not the clean and new feel that I come to expect from the Holiday Inn Express hotels.

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Horrible

By

September 21, 2021

club

First - I'm given the wrong room (yes I booked through IHG website, not a third party). I don't really care, it was just one night so the view wasn't that important.

Second - We realize there is no toilet paper in the room. We get some from the maid in the hallway.

Third - There was brown stuff all over the light switch in the bathroom. At first I thought it was paint which would've been surprising but fine. I wiped it off and realize its concealer(makeup) which wiped off very easily. The disturbing part about this is that this hotel is supposed to be taking COVID precautions and the light switch in the bathroom would be a very very high touch area that should've been sanitized. So this hotel is absolutely not taking precautions. This + no toilet paper seems like the room had not been properly cleaned at all.

Fourth - I call the front desk to let them know that I'm in the wrong room and that its not clean. No apology or offer to change rooms. They say they will send someone up to clean the room. ( not an acceptable covid-safe way to handle it but I don't know what else to do so I say okay). No one ever comes.

Fifth - I had the same hotel booked two weeks later but wanted no part of it so I called to cancel. No one asked why or anything. I guess they don't care why people cancel. They asked if we wanted a cancellation number. We asked them to email it to us. They said they were unable to do that.... which is ridiculous.

It was a very discouraging way to start a two week trip. Out of 7 different places we stayed, this was by far the worse. Very disappointing for a Holiday Inn Express.

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Enjoyed my stay

By

September 15, 2021

Friendly staff clean rooms and breakfast area
You won’t accept my post due to length. Said it was too short. Sorry that my opinion take it as is or not

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Expensive and dated

By

September 14, 2021

Stayed here a few years ago back in 2015 and seemed like a nice hotel then. So we booked again for our trip back thru Colorado Springs. It has deteriorated significantly and was a hot covid mess in the morning with the free hot breakfast and unvaccinated children running around and touching everything. The bed and air conditioning were fine but the bathroom smelled of cigarette smoke and the outlets behind the bed had no wall plate coverings. Just kinda dirty all over and dated. There was no manager on duty and so we tried to work through front desk clerk to address our issues. Way overpriced and underwhelming customer support to be considered and IHG property.

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Stay

By

September 10, 2021

club

Nice stay and worth staying at this place. Will recommend this place for sure.

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FABULOUS Hotel & Staff

By

September 03, 2021

This hotel is FABULOUS, and the staff is even better. Gabi deserves a promotion and a raise. Gabi at the front desk made our stay absolutely incredible from start to finish. In addition to a surprise room upgrade, Gabi worked hard to get us early check-in. The room was spectacularly clean, spacious, cool and comfortable. The hotel was modern and well maintained. Our room was conveniently located by the side entrance, which made loading and unloading the car a breeze. I highly recommend this hotel!

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Great Stay!!!

By

September 01, 2021

club

This Holiday Inn was great to visit! Rooms were clean, staff very friendly, view was great and the breakfast was very delicious! We couldn't have had a better experience than what we had. All around excellent time!

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Stayed for a funeral

By

August 31, 2021

Very comfortable and clean room. Exceptional staff who were polite and helpful

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Good location

By

August 27, 2021

platinumelite

Convenient location , good local food, okay value, friendly staff

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Great hotel

By

August 24, 2021

club

I would recommend staying here any time. Great rooms. Great staff.

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Fresh and quiet

By

August 19, 2021

We arrived very late, but everything was ready for us to go. Room had very fresh air and we had a pleasant, if short, quiet night to sleep.

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Mixed Bag

By

August 18, 2021

club

Great breakfast, shower head, location....

Beware employee apathy....unless you encounter Gabi.

The room could have used a table and chairs so we could have played cards....lol

Beds comfortable

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