 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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I’d give it a “B” grade
ByShakashel
November 19, 2020
Check in staff forgot with at he was in the customer service industry when he checked us in. I simply asked for a room with 2 beds and he went off on me for not booking that room. I’m a IHG Platinum member and this was my 3rd hotel in 3 weeks. Usually they try to accommodate if possible. A simple “sorry sir that’s all we have now” would have been fine instead of him giving me a lecture. Even my teenage girls gave me the raised eyebrow look behind the masks.
Everyone else was kind. Maybe the elderly gentleman just had a bad day.
Thankful for the breakfast bags but wished they had more of the normal spread that the other IHG’s have even during the pandemic.
Great service and experience.
ByMo money
November 17, 2020
Hotel workers were great to deal with kind, caring, and respectful. Hotel was clean beds made and everything set up to welcome you for your stay. I would definitely recommend to stay here give it a chance you won’t be disappointed.
Great
ByKhan
November 13, 2020
It was very good experience overall, front desk, clean rooms and bathroom, great location. I would definitely recommend this property.
JJ
BySCUBAW9
November 03, 2020
This is a great place to work from and relax. The staff is very friendly. Just off of I95 easy on easy off.
Trip to NE Coast
Bygbcc3030
October 26, 2020
Made a trip visiting the NE states and had the occasion to stay here. Found it to be very clean and friendly. Precautions were in place for Covid and found everyone was adhering to them.
Clean,Clean,Clean
ByWay2
October 24, 2020
exceptional cleanliness in rooms and always pleasant
surroundings in hotel. Staff very welcoming. Loss of full breakfast during Covid is understandable.
Always enjoy our stay
ByPatricia
October 15, 2020
We stay here when we visit our son who lives in Bel Air. We are always greeted with a smile when we check in and also when we check out. The rooms are very clean and well maintained. This Holiday Inn Express is our go-to place to stay when visiting the area. Thank you!
Great and safe service
ByReeM
October 14, 2020
We had a great stay and felt safe traveling. Nicely welcomed and new safety policies were reviewed. We miss the pancakes but the grab and go breakfast was great alternative.
Renovated
BySparboys
October 14, 2020
I’d definitely stay here again! The location was perfect for us... right off the highway
Good stay
ByMscromwe
October 06, 2020
Clean. Friendly staff. Poor breakfast. Even with COVID there should be a better way to serve breakfast. Fast food restaurants
Friendly Staff
ByTrip to see Mom.
October 06, 2020
Every staff member I met was very helpful and friendly. Unfortunately, given the restrictions forced by COVID-19 precautions, I missed the regular breakfast assortment. There was a very nice "Go Bag" with multiple breakfast items but i did miss the normal "sit down" options typically available. Will still highly recommend this facility.
I prefer a rock hard mattress. Although the mattress was slightly softer than I like, I still slept well.
Felt safe
ByMark3
October 05, 2020
They only clean rooms when asked which I like I felt they were doing all they could for the best interest of their guest