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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 497 reviews
95%
Recommend This Property

Ratings Breakdown

497reviews

  • 5 Stars
    367
  • 4 Stars
    85
  • 3 Stars
    20
  • 2 Stars
    10
  • 1 Stars
    15

Great hotel in a convenient location

By

October 19, 2017

club

We stayed one night after attending the El Paso Wild West Wine Fest at the nearby Botanical Gardens. Very clean, excellent service, comfortable and quiet room. Everything we have come to expect in a Holiday Inn Express. Will definitely return next time our schedule brings us to El Paso.

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Bad night

By

October 18, 2017

Bed was comfortable, but the stay was not good. There was a domestic issue going on in the room next to us that went on through the night. I reported it to the front desk but it seems that nothing was done about it. As my wife and had to listen to this fight and slamming of doors and profanity most of the night.

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Consistent positive experience

By

October 17, 2017

platinumelite

I have stayed this hotel many times and it is always a positive experience.

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Stay in EP

By

October 17, 2017

club

We were here only a few short hours.
The staff was friendly and helpful. We appreciated their willingness to help.
The exterior was overall good

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EXCELENTE SERVICIO

By

October 10, 2017

club

Viaje corto a El Paso TX. El Hotel bien ubicado con centros comerciales y Restaurantes cercanos.

El personal de la recepción muy atento y servicial. Los servicios de transporte desde y hacia el hotel muy adecuados y el conductor Samuel muy amable.

El gerente general muy atento

Hotel cómodo y funcional.

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Piscina

By

October 10, 2017

club

A Los niños les encanto la piscina se divertieron muccho

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Slept like a baby

By

October 08, 2017

Super comfy bed and pillows. Service dogs allowed. Clean room with Keurig machine.

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Very Restful and Comfortable

By

October 05, 2017

An oasis from the fast pace travel and tiring stress of on the road conditions. We were greeted with a smile and friendly staff. A great experience and will return. Thank you for a great job.

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First time at HIE El Paso

By

October 04, 2017

club

Very friendly and helpful staff! Nice and clean rooms. Breakfest was good. I will definitely stay here again

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Clean room and great brkfst

By

October 04, 2017

club

Very nice place to stay....the only thing was when we made the reservation the agent apparently had the wrong info therefore we were put in the wrong ADA room...the shower chair wasnt sturdy and stable enough and it was a king suite but didnt have a divided wall...

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Great stay!

By

October 04, 2017

club

Staff was very friendly and accommodating, comfortable rooms made for a very nice stay.

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Great location very comfortable stay

By

October 04, 2017

club

Had a relaxing weekend, kids loved the indoor pool!

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