Rated 4.5 out of 5 by 221
Rated 3.0 out of 5.0 by cvlanko Very bad service from housekeeping
It's my second time that I stay in this hotel and the housekeeping don't do his job
July 24, 2015
Rated 5.0 out of 5.0 by ZDC Dude Good Hotel
Great comfortable bed, clean bathroom, and clean room.
July 23, 2015
Rated 5.0 out of 5.0 by KenSJR It's Holiday Inn Express what did you expect
I was extremely please with the excellent service and comfort of the room for a great price. I've also felt comfortable and at ease whenever I have an opportunity to stay at HIE. Why pay more for services at a fancier place which only is for ambiance and your experience is the same.
I plan on returning when I prepare for my next certification exam. I was well rested and was successful passing my exam.
July 22, 2015
Rated 5.0 out of 5.0 by RoGo1313 In town get-away
Becoming impatient for our summer vacation, I took my wife and two boys across town to stay at the HIE west.
As with all the other HIE we stay at, the property was clean. Our room was cool and fresh. This particular HIE had a great variety of cable channels. This is very important to me when turning in for the night, as I channel-surf until I finally doze off.
Indoor pool and hot tub. Plenty of clean towels at pool area. Only wish there was a clock in the room, so I didn't have to keep getting out of the pool to check the time.
Breakfast was great as usual. Plenty of fruit and cereal. Had bacon and sausage, and the biscuits.... AWESOME!!
That's about it. The cleaning staff was very friendly. The front desk was nice.
July 20, 2015
Rated 5.0 out of 5.0 by Death Enjoy & comfortable
We stay at this hotel every time we visit El Paso. Front desk staff is always very helpful. They upgrade our room all the time.
July 17, 2015
Rated 4.0 out of 5.0 by Fletch99 Great hotel. Only one complaint and one comment.
My company is expanding in El Paso which has prompted me to travel there every other week. I've stayed at this Holiday Inn Express each of these times (a total of 6 week long stays so far). Overall, the staff has been helpful and polite; some very cordial with others more reserved. The breakfasts are good and the hostess in the mornings is very attentive and always with a smile. Room has always been clean and comfortable. I have no problem recommending the hotel.
My only complaint is in regards to the fitness center. For the last 3 stays, the fitness center has had no gym wipes for cleaning the machines after use. I only use the treadmill, so I am not so much worried about others leaving sweat behind, but want to be sure to wipe down the machine when I am finished. Also, during 2 of the last 3 stays, the water cooler in the fitness center has been empty or out of order.
My comment is in regards to the housekeeping reminders you get when you put the do not disturb sign up. Every week long stay I get reminders under the door, usually after the second day. Only being there for 4 nights, I don't need new towels or linens and it's unnecessary to get reminders.
July 13, 2015
Rated 5.0 out of 5.0 by Ynot Ynot Great associates at this property
Thank You to the staff for good service. Next time I travel to El Paso I will stay at this property,,
July 10, 2015
Rated 3.0 out of 5.0 by Stever411 Great beds, Underwelming Internet
Beds are great. Staff is friendly. Pool was green.
Internet was a pain to use and had to keep logging
in to use it which was very frustrating. They have two
computers one of which is not linked to the printer so if
someone is on the other computer you can't print out
what you need until the other computer is free.
July 6, 2015