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Rated 4.4 out of 5 by 675 reviewers.
Rated 5.0 out of 5.0 by Simple comforts We came to help out elderly relatives living locally. The hotel provided exactly what we needed at the time it was needed so that we could concentrate on helping our relatives. Even though it was a very busy weekend, the staff were very cheery and helpful. The car-park entrance was much easier to find, the second time! July 22, 2015
Rated 2.0 out of 5.0 by Room comfort and quality My stay in the Holiday Inn at Exeter M5 Jct 29 was not satisfactory. While my stays with IHG hotels were usually quite acceptable, this time it was not. I noted the following infractions: - the lift not working. Not fixed during the whole stay - Air Conditioning in room not working. Better after calling front desk - Weak Wi Fi in room - Sink basin slow drain - Toilet flush low pressure - Room lock (my brothers room next door) not working. Fixed during stay. July 22, 2015
Rated 4.0 out of 5.0 by Exemplary Problem Solving Stayed for 3 nights. Newly confined to a wheelchair so a disabled room needed and was excellent. Unfortunately on second floor and the lift kept jamming with me in it!! Staff could not have handled it better. Every one was very helpful. We were moved to a ground floor room and every help was given in a professional and friendly manner. To make it even better we were refunded our first night stay. Triumph from a possible disaster! Thank you very much to all staff involved including the duty manager, reception and the handy man. Will definitely use Holiday Inn again. July 19, 2015
Rated 4.0 out of 5.0 by parking and beds Number of parking spaces is extremely poor and the listing of additional spaces next door at the train station is not true as they are generally full. Beds are very hard. Most hotels have gone to pillow top mattresses. The hot selections at breakfast did not change from day to day, July 19, 2015
Rated 5.0 out of 5.0 by Very comfortable and great service We were booked at a different hotel but then we were moved to this one. Unfortunately the number of rooms was incorrect and when we arrived at the hotel we were short of one room. The manager (Howard) was very helpful and, after a lot of rearrangement, an extra room was found for us. We were very impressed by the hotel helpfulness. ******************************* Across the hotel car park there is a pub which serves very good pub meals. July 19, 2015
Rated 4.0 out of 5.0 by Lift not in use The hotel was good but the lift was not working and as my daughter is six months pregnant she found it very hard July 16, 2015
Rated 5.0 out of 5.0 by Excellent in alll respects Having recently been to a very unsatisfactory motel in the southwest it was nice to return to the Holiday Inn Exeter where we always enjoy a thoroughly relaxing stay. July 16, 2015
Rated 2.0 out of 5.0 by Some things never change. I stayed here some years ago and I am afraid there is not much improvement, as the self service breakfast was very poor on choice, and what there was wasn't enough ie not enough cutlery, sausages, beans, fruit juices etc etc. Lift wasn't working and bar prices out of control, I was charged three different prices (extortionate) for same order of drinks by three different people. On the plus side it was well located and reasonably priced, and our room was quiet, comfortable and clean. , July 15, 2015
  • 2015-07-26T11:33:09.122-05:00
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