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Rated 4.6 out of 5 by 281 reviewers.
Rated 5.0 out of 5.0 by Great service and cleanliness Conmfortable beds, great service and cleanliness, but the first floor is noisy...too much door slamming and night time music playing. July 31, 2015
Rated 1.0 out of 5.0 by BEAUTIFUL HOTEL, BAD EXPERIENCE After booking two rooms at this hotel, months in advance, we arrived shortly after the suggested check-in 7/23/15 and were told our reservation had been cancelled, resold, and there were no rooms left, like the ones we had reserved. This happened because the credit card which was used to book the hotel, was "hacked" in the Target/Walmart breach, last Christmas season. Even though we received a new card at that time, we didn't remember that this hotel in Frankenmuth still held the old card number. Since Holiday Inn could not reach us by phone, within hours of our expected check-in, the "system" kicked out our reservation. There were two suites available, which we neither needed, nor wanted. After a lengthy, unpleasant discussion with the general manager, and with no other alternatives available in Frankenmuth, we took the suites, but of course, paid much more than our original reservation. What a way to begin a highly anticipated celebratory family event! The hotel is beautiful, but management succeeded in reselling our original reservations, for more money! BUYER, BEWARE, especially if you think you are holding a reservation at Holiday Inn & Suites, Frankenmuth, at an earlier booked, acceptable rate! July 29, 2015
Rated 5.0 out of 5.0 by Amazing Stay in Frankenmuth Awesome stay at the Holiday Inn Express in Frankenmuth! Great value, super clean room, excellent customer service. A experience! July 28, 2015
Rated 3.0 out of 5.0 by Room 112 Although room 112 is close to the entrance, it was extremely noisy though the entire night. Seemed like there was a radio on at the front lobby desk. Needless to say, we got very little sleep. Next time we'll check the location of the room, not near the lobby or the breakfast area. July 27, 2015
Rated 5.0 out of 5.0 by Perfect location We had a great experience here. It was very clean and comfortable. This was the perfect choice to stay and was close to everything. July 26, 2015
Rated 5.0 out of 5.0 by great stay I would highly recommend this hotel to anyone visiting the Frankenmouth area. Close to good restaurants and gift shops. The staff is great, and the rooms are clean and comfortable . July 23, 2015
Rated 5.0 out of 5.0 by GReat breakfst Loved the hotel, great customer service, not only when we checked in but at the breakfast the next morning..Everyone was pleasant and helpful. July 19, 2015
Rated 5.0 out of 5.0 by Near perfect stay. Made to feel at home. The only fault we could find was no guide channel on the TV to know what was playing at any time. This Holiday Inn location was perfect and we will definitely stay there again. We were so comfortable it was difficult to leave to come home. We will highly recommend this location to our friends as we are completely satisfied. July 19, 2015
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