 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.3
84%
Recommend This Property
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Great staff
Bymattjaket
August 11, 2016
Nothing was too much trouble. The staff worked very hard to help me. The hotel itself is lovely and modern. Really nice stay.
Bad experience
By
August 08, 2016
Under remodel and not informed so at booking Internet was basically not usable in room during stay.
Great Comfort and staff
Bysleo
August 06, 2016
Great Comfort and service. Pleasant staff. Good breakfast.
Skip on past this one
ByCarl S
August 04, 2016
The reviews indicated issues with the remodeling, but the location was right for our plans, and the price was reasonable, so we decided to take a chance ... big mistake!
After a long day, we arrived at the hotel around 10:00 PM. With the main entrance closed for re-modelling, signs directed us to a side entrance for check-in. There was minimal lighting at this entrance, which may be fine for normal use, but very hazardous for increased check-in traffic, lugging baggage, etc. As it turned out, this was the least of the issues with this very poorly managed facility!
We went in to the first room we were assigned ... the bed was made up, but otherwise it appeared that the room was still occupied: food scraps on the counter, opened food in the fridge, clothing in the room, etc. Ditto on the second room which we were directed to, with the additional "pleasure" of finding wet towels scattered around the bathroom. On the third try, the desk clerk escorted us to an apparently appropriately cleaned room - the bed was made, but considering our previous experience here, we couldn't help but wonder whether or not the sheets were clean or just left over from the previous occupants. It was late, we were tired, so we reluctantly accepted the room.
By the time we got settled in and relaxed, it was well after midnight. As a final insult, at 6:30 AM we received a wake-up call, which we had not requested!
In fairness, the on-duty manager that evening did offer us some priority points to compensate for our "inconvenience", but by that point we were in no mood to accept any reasonable offer!
Stay away from here until they get more competent management!
Great
Bymommahat2
July 30, 2016
Friendly staff as usual, plenty of variety at breakfast, comfortable room and bath. Only "problem" is that we would have liked to be informed about the construction and remodeling when we were booking because we were traveling with two young children.
So-So Hotel
By52John
July 25, 2016
I chose this hotel because I have stayed here before. Had I known it was undergoing such extensive remodeling, I would have chosen another hotel until the remodeling was finished. I look forward to seeing the hotel after the remodeling is finished.
This property need new managment
ByKDB1
July 23, 2016
The hotel is fine but the managment is useless the hotel is under construction and the management could care less about their guest and this poor attitude slides down to the rest of the staff. I reported problems with my room, and absolutely nothing was done about it my whole stay. When I checked out, there was not one at the front desk, so I had to leave a note for them to send me a receipt via email,(ran bell and knocked - had a plane to catch and could not waist more than the 20 minutes I did waiting for them to get up and come to the desk.). Two days later I finally called them and gain and managed to get them to send me the receipt. Like everything else requested while there, my note for a receipt was also ignored.
Great Staff and All Around Service
ByVE0819
July 20, 2016
My stay at the hotel was amazing! Yes renovation was going on but the staff more than compensated for it with their world class service. The rooms were very clean, breakfast was fresh, and the staff handled any request I had. Management, especially the GM went over and beyond to ensure my family and the other guest were comfortable. I would recommend this hotel to anyone looking for great all around service.
Under renovations; was not informed
ByGSO Tiger
July 16, 2016
Hotel is under renovations. Was not informed when
reservations were made.
Even worse, a group of teenagers (a sports team - maybe) were running wildly on the grounds, making noise, etc..
Also heard that they were throwing water baloons in the hallway, but I did not observe this behavior. The behavior I did see was enough.
Might be better when get finished with renovation
ByDandB2
July 14, 2016
Nothing was available for use except the room. All amenities were closed
Comfortable bed and great service
Bydchief05
July 13, 2016
Room was updated and modern, very clean and comfortable. Beds and pillows were soft. Everything in the room worked well, AC, shower, iron, coffee maker etc. Electrical outlets are not all convenient for use. need more near the bed. Breakfast was good but selections were limited. Staff was very friendly and helpful. Over all, a very nice experience.
Hotel near GSP airport
ByBradly123
July 09, 2016
I arrived after dark and left before sun up, so was not there long. The motel was comfortable and convenient to airport, but pricey. next time I will stay further away from airport to get a cheaper price.