Rated 4.8 out of 5 by 229
Rated 2.0 out of 5.0 by two million miles The noise above
I am a Platinum Elite member and base my review of YEARS of travel experience. This was one of the worst nights sleep I have had as a road warrior. The person above me was very load (heavy walking, etc) until late night and then again in early morning. I called the desk and ask that they contact the room. The attendant did not. I call again 45 min later and she said, I will come stand outside their room and see what I can hear. This was not a solution and nothing was done. The noise continued. The next morning, when asked how my stay was, I mentioned the challenges of the night before and the front desk staff said that the other guest is checking out and that shouldn't be a problem. When I mentioned that the night staff did not address the issue, she said she would let management know. I should not have paid for this terrible night.
November 26, 2015
Rated 4.0 out of 5.0 by Bill009 Great stay in Heber Springs
The accomadations were excellent. Staff was helpful and very courteous. Full breakfast with many choices,
November 24, 2015
Rated 5.0 out of 5.0 by Poohhonies Felt like I was in a 5 star hotel
I loved staying at this place. The only recommendation I have for improvement is this: the cleaning staff needs to pay more attention to details of cleaning....the headboard had two greasy spots smeared all over it and also what looked like nasal drainage smeared on it. The bathroom picture had what looked like toothpaste sprayed on it and was pretty gross to see. Other than that I loved everything about this place. :) Room 408 specifically if someone cares to check it.
November 20, 2015