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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.8

based on 645 reviews
97%
Recommend This Property

Ratings Breakdown

645reviews

  • 5 Stars
    547
  • 4 Stars
    68
  • 3 Stars
    11
  • 2 Stars
    11
  • 1 Stars
    8

Very nice hotel and comfortable

By

December 28, 2019

platinumelite

I enjoyed my stay, the staff ! Breakfast was great! My bed was comfortable, very pleased with the accommodations.

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Great Service

By

December 25, 2019

club

My family and I scheduled a family trip to Houston,TX. While visiting the city we enjoyed our weekend stay at the Holiday Inn and Suites on Huffmeister Rd. The front desk clerk was very friendly and the check-in process was quick and easy. The breakfast was quite wonderful and filling. I have one negative remark pertaining to the breakfast. I wish that the hotel would serve homemade grits. Nevertheless, I had a wonderful experience and would definitely recommend this hotel because of their overall great service.

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Very clean

By

December 24, 2019

club

Very clean. Courteous staff. Very well-lit parking area. I will book this hotel whenever I am in the Houston area.

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Great Place for Shirt Visit and Extended Stay

By

December 23, 2019

platinumelite

Great staff and management. Clean facilities and grounds. Rooms are always clean. Smell in hotel is nice and fresh. Housekeeping does a great job as well, I always see them working. Great rates and exceptional service. I only wish the breakfast had better quality food and more food options.

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no maid service.

By

December 20, 2019

platinumelite

Maid did not come to clean room. offered 500 points as help to defer trouble. Did supply clean towels when I complained. My concern is that I got my 500 points for my inconvenience, but never got the 500 points at check in instead of welcome package. I would like to receive those points please.

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clean, nice, easy

By

December 14, 2019

club

clean rooms, friendly staff, easy to get in and out of, modern room, bathroom very nice

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Front Desk

By

December 12, 2019

When we arrived front desk attendant was not available had to call hotel phone to get her attention. On the second night out room wasn’t cleaned took several attempts to get the front desk to answer phone.

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Only 1 issue

By

December 09, 2019

club

We didn't realize that the room did not have an ironing board until 9am. We called the desk to request an ironing board and was told they were bringing right up. At 10:30 there was a knock at the door, housekeeping she stated. My response was (with our suitcase in hand walking out of the door because it's time to check out) we dont need it now.

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Comfortable bed and great service.

By

December 09, 2019

club

Everything was GREAT. The customer service was Excellent, the food was Fresh and good. The rooms were very clean, housekeeping were amazing as well. Overall this location was SUPER.. I have not one thing bad to say about me and my family stay.

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Last minute booking

By

December 09, 2019

When I arrived at the hotel after a last minute booking, the room I booked was not ready. The front desk staff went above and beyond as if it was their fault that the room wasn't done yet. I was immediately offered a refreshment and was apologized to repeatedly for my situation. The front desk team immediately contacted room service and checked in with them often until the room was ready. Once I checked in, the front desk manager visited my room to ensure the quality of the room and cleanliness was to my satisfaction. Above and beyond with customer service!!! Thank you Ladies!!!

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Comfortable beds and rooms

By

December 08, 2019

Nice rooms and super comfortable beds and quite. The bed was the most comfortable bed I’ve ever slept on so relaxing. Rooms were also really clean.

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Hotel stay

By

December 05, 2019

club

Wonderful hotel. Have stayed three times already and I intend to stay three more times for a conference I am attending in Houston. This hotel is safe and I am very comfortable staying alone in this hotel. The staff is very attentive and kind and the breakfast is excellent. The hotel is quiet and I would recommend this hotel over any other hotel i have stayed, and I have stayed at many different ones.

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