 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Prompt pick up from airport. Clean comfy beds...
ByYansy mur
August 03, 2020
I am usually very picky and cannot sleep anywhere, but this place was great.
Felt safe and they really help you with the transport and bags.
Best place I stayed in Houston.
Great Room Amenities
ByJeff
July 24, 2020
Comfortable Bed, useable work space area in the room
My holiday
ByHandsome
July 06, 2020
Very clean rooms, professional and friendly staff. Easy location to access. Very quiet.
Must stay
ByJpipp34
July 06, 2020
Without doubt one of the favorite hotels I stayed during my time in Houston covid19! Upon arrival we were warmly welcomed by the staff and general manager,
Don’t go here
ByShannon
June 26, 2020
This hotel is terrible! The staff is terrible they will lied to you! Management won’t call you when they saw they will: they will make you take an Uber to the airport and not pay you back!
Incompetent staff, Rude
ByPatrick Blazer
June 21, 2020
Informed evening clerk of early check out, one day early. Went to clerk in morning to check out but was not able to get receipt because he was running nightly audits. Told him ok that I'll get hotel bill online. Now I find this hotel does not support online bills.
Called asking for emailed bill and they had no record of my early check out, after I had contact with two separate clerks. I tried to explain that I wasn't still in the room and had left the property the day before, then they became very rude over phone raising voice level.
I was never acknowledged that I left early, I was charged for an extra day I was not there all because a clerk did not competently change my stay dates when asked to. No hotel bill online, gave email address over phone and asked for a copy. One week later and I received nothing. I have stayed in this area many times before but it is the last time at this property.
Hair in shower
ByJFR1
June 16, 2020
The staff was friendly but housekeeping did not go a good job at all at cleaning and sanitizing the room. I found a hair in the shower.
Comfort and security
Bywillie 78
June 15, 2020
The hotel had obviously taken precautions during this pandemic and and difficult time. It was apparent of their concern and safe gaurds.
Good Location
ByKG49er
June 08, 2020
The hotel was clean and in an easy area for travel around Houston. Not as many restaurants in the area as I would have hoped for.
Sleeping on a cloud
ByMars
May 29, 2020
After a hard days funn in the sun.
Me and the wife get to the room. An we literally throw ourslf on the bed. Its feel like your body act just disapears. Like magic
Comfortable beds
ByTraveler
May 24, 2020
There was no shuttle available due to COVID, but IHG website failed to inform me about it. Lift from the airport cost $15 each way so add this to your room price. Breakfast was to go bag with muffin and orange. The main reason I booked this hotel is because the shuttle and breakfast. Well.... non of those were present. Also our bathroom wasn't re-stalked our 2nd night we were notified that because Housekeeping left they can't help us. Beds were comfortable though.
Doc
ByDantrill
May 05, 2020
Very quite no traffic nice area management is wonderful.