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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 516 reviews
90%
Recommend This Property

Ratings Breakdown

516reviews

  • 5 Stars
    339
  • 4 Stars
    99
  • 3 Stars
    42
  • 2 Stars
    24
  • 1 Stars
    12

Great night sleep!

By

April 26, 2017

club

The hotel is in the process of being updated, but the stay in the remodeled room was better than expected!

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Above and Beyond Expectations!

By

April 24, 2017

The entire staff made my stay not only comfortable, but an overwhelmingly positive experience. From the friendliness at check in, to follow up calls to make sure everything was just right for me. Upon my departure, I left a valuable computer accessory in my room. I called to check on it, but it wasn't found right away. Three days later, I received a call from the manager, Matt, and he informed me that it had been found and got it shipped to me immediately. They have certainly earned my future business. Classy and professional staff that I can't compliment enough.

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pool

By

April 21, 2017

platinumelite

very relaxing, just what I needed. kids had a great time

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Great last minute getaway

By

April 20, 2017

club

We really enjoyed our stay here in Independence at Holiday Inn Express. We were greeted in a very welcoming manner, and from the time we stepped foot in the door the staff was very attentive to our every need. The rooms were clean and the beds were comfortable. My family loved the breakfast. The staff serving was yet again extremely attentive to each and every need of all the hotel guests. It is super easy and quick to get to Kauffman. I highly recommend this area if traveling with families!

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Under construction

By

April 19, 2017

besides the hotel currently under construction, the hotel staff was extremely nice

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Under construction bad service

By

April 14, 2017

club

Under construction. No Gym available. Had to ask for shower curtain and towels and the room wasn't serviced. Construction dust everywhere and if you used the stairs it was at you own risk. The pool was very nice but had no towels. The best thing about the hotel was the breakfast. There was a decent selection to choose from.

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Great Room

By

April 12, 2017

club

Rooms were excellent, possibly one of the best of class we have stayed in. Lobby under repair so a lot of construction trash and breakfast area dirty and cold. Tables were clean and food was delicious and hot, kind of made up for it. Lots of apologies, not so much effort to clean it up.

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Wonderful new rooms!

By

April 12, 2017

I loved the newly updated rooms. Staff is always very friendly here.

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Under remodel and some inconvenience

By

April 04, 2017

platinumelite

Entry and elevator dirty and used for construction purposes. Should have reduced rates during construction.

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Nice rooms, great service

By

March 31, 2017

platinumelite

Nice hotel. Beds were a little on the soft side but rooms were otherwise really nice, updated and clean. Hotel was undergoing some renovations while i was there and still kept clean. Staff was very helpful as well.

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best for service and clean

By

March 30, 2017

platinumelite

this location was very easy to find, was very clean, has a very friendly staff, i would definitely stay here again

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Comfortable and updated

By

March 28, 2017

club

Good stay for our family of 5. Gluten free choices in the complimentary breakfast was a PLUS. DID NOT KNOW there was renovations going on and that the first floor was a construction zone. Fitness room was closed. I would have like to have known that before our stay. The room was very nice and very comfortable.

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