 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Smoke Scented Room in Non-Smoking hotel!
ByHMH2016
August 10, 2016
Had a suite for business purposes. Staff was nice and the bedding was comfortable. I slept well. HOWEVER my room smelled like old smoke and the furniture looked very cheap to me for what I was paying to the point I regretted meeting clients in this hotel. There was also a hole in the ceiling that a client specifically noticed. Another client noticed the smoke odor!
1st Stay at this Location
ByJTG86
August 09, 2016
Overall, everything was clean, everything worked, the staff were all pleasant and helpful, and it was easy to relax. Great stay.
Great location.
ByJohn and Karen 2
August 05, 2016
Great location close to restaurants and shopping. Pet friendly was very important! Traveling with well behaved German Shepherd and his 10 lb Couton de Tulear companion. Plenty of green space for walking and potty. Front manager was very welcoming. Wish there wasn't a $25 additional pet fee. Suggest having a pet fee only if room was damaged.
Wonderful Hotel
ByJimmy B & Susie Q
August 04, 2016
Stayed one night in this hotel and like all Holiday Inn Express that my wife and I have stayed in it is an excellent hotel. What made it a cut above the others was their breakfast manager Mariah, she has personality plus and when my wife asked what type of omelet they had she explained the ingredients and offered that if my wife would like just plain scrambled eggs she would prepare them for her, which she did. I consider that an over and above effort to please the customer. She also offered a to go bag for our trip.An excellent employee and ambassador for this hotel
Clean and comfortable but small
ByDPBee
July 27, 2016
The room here was clean and comfortable. The staff was friendly. I had two problems, the room felt very small and the furniture was close together and the internet unreliable. Overall would recommend.
Internet issues
Bypeeps1969
July 21, 2016
Only reason I didn't give excellent all the way across the board was I am a business owner and need to work on my laptop often. After getting into my room I was unable to connect to the internet and called the front desk, they tried giving me solutions but was never able to connect and had to use my vehicle Wi-Fi to do my paperwork for the day. I stay in hotels all the time and have only had connection issues one other time but had it resolved within two minutes of contacting the front desk.
Comfortable bed and good breakfast
Bykn123
July 20, 2016
Overall satisfied with the hotel. Internet service was somewhat slow.
Nice stopover.
By
July 15, 2016
Another nice stay at a Holiday Inn Express. As always, no problems, which is what I look for.
Relaxing overnight stay
ByCat J
July 13, 2016
Used this HI Express as an overnight stop during a cross country vacation. Did not have reservations but when I told the front desk clerk I was an IHG rewards member, and what kind of rooms I wanted, she provided fast, friendly service. Rooms were clean, quiet and comfy. Great selection of both entree and continental items for breakfast. All personnel encountered were friendly and helpful!
nice!!!!!!!!!
Bysprintcar sammy
July 03, 2016
stayed during a recent concert at arrowhead, very clean, workers at front desk were very polite and helpfull answering a couple of questions. location has several great eating places and most within walking distance, was a very easy commute to the stadium. great stay you wont be sorry!
Good location, great staff, needs updates
ByHeavyB93
June 30, 2016
The facility looks well maintained and up to date on the outside and in the lobby / breakfast area. The staff is very friendly and helpful. The room was OK, but needs some updates. The metal bathroom fixtures were all heavily rusted. The shower curtain rod looked like someone had been doing pull-ups on it, although it DID work. There were several visible spots of mildew in the corners of the shower / tub area. The tub faucet was pulled out of the wall about 1/4 inch. There were several pieces of grout missing from the tile on the floor and about 8 different shades / stains on the grout. The bathroom did appear clean, just in heavy need of being updated. As far as the room, everything was as expected except for a section of wallpaper that was starting to come of the wall very noticeably. In all honesty though, everything did function correctly and I'm sure the staff would have moved me to a different room if I would have asked. That wasn't necessary, but they should have a room-freshening in the very near future.
Hotel Staff
BySteve Bob
June 29, 2016
Very friendly! Cleaning staff greated us in the hall and wished us a great day following our visit.