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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 203 reviews
96%
Recommend This Property

Ratings Breakdown

203reviews

  • 5 Stars
    159
  • 4 Stars
    31
  • 3 Stars
    6
  • 2 Stars
    3
  • 1 Stars
    4

Overall Comfortable Room and Service

By

April 26, 2017

club

Our choice of stay when fishing tournaments on Lake Sam Rayburn.

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Clean and Comfortable

By

April 21, 2017

club

We passed through for the night. The room was comfortable and allowed us to relax and rest for the next morning. Breakfast was ok. This is a good place to stay that is clean and easy to get good rest for the night.

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Nice hotwl

By

April 21, 2017

club

Had to come out to jasper for a funeral. Very comfortable bed and a good value overall.

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Not as good as previous stay

By

April 21, 2017

Bathroom shower needed a good cleaning.

Upholstered chair needs to be replaced.

No other specific issues.

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Poor customer service

By

April 05, 2017

Front desk not friendly did not anticipate my needs. Out of all the Holiday Inn Express I have stayed in the past 12 months. This is the only one that did not meet my expectations.

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Great bed. Carpet dirty

By

April 03, 2017

club

Love the bedding and the bed. Very comfortable. But walking barefoot was nasty because the carpet felt sticky.

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Great experience and great service.

By

March 28, 2017

club

Extremely comfortable friendly atmosphere. Staff was wonderful and room was clean great experience.

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Business travel

By

March 26, 2017

Concierge was efficient and expedient.

Rooms were clean and breakfast was ready before time indicated.

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Curtains

By

March 22, 2017

The curtains do not stop the light at the bottom of the window. It allows to much daylight in in the early morning. Other than that the stay was nice. Breakfast gets a little busier the later you go. Enjoyed the stay.

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Great service

By

March 16, 2017

platinumelite

Very clean in every area. Easy to call the Hotel and make reservations. Willing to help if there are any issues .Always greeted with a smile and friendly attitude. Welcome back.

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Friendly Staff

By

March 15, 2017

club

Staff were friendly, breakfast was excellent. Whole hotel was clean and fresh. The chair in our room was a bit worn on the arms and the carpets could use some cleaning; but overall stay was great.

Posted byHotelStaff
March 15, 2017
Thank you for the review we appreciate your feedback, we will be renovating this year
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Great breakfast, health conscious choices

By

March 14, 2017

It is hard to stay on a diet when traveling so we were pleasantly surprised to see new healthy choices on the breakfast buffet, like egg white omelet and turkey sausage.
Thanks for helping us to start the day off right!

Posted byHotelStaff
March 14, 2017
You are so welcome, Thank you for the review
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