 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Good breakfast
ByJames
May 20, 2022
Room was very clean, staff was friendly and courteous. Breakfast was very good and nice selection
Not terrible, but poorest IHG experience we've had
ByKU ROTC commissioning
May 17, 2022
Room had been used between cleaning and our check-in by someone else.
Staff was courteous about it, but didn't offer a different room or clean.
There was not breakfast in the morning. If we could have known about this ahead of time we would have made other arrangements, but as it was were counting on it.
Even more minor inconvenience, the ice machine on our floor was also broken.
Excellent Customer Service
By“E””
May 11, 2022
Very friendly atmosphere, greeted and answered any and all of my questions, excellent customer service. Rooms were nice and clean, well maintained!!!
Great night in Lawrence
ByRicepady
May 04, 2022
We enjoyed our last stay at Holiday Inn Express so we booked in Lawrence Kansas this time and we weren’t disappointed.
Friendly staff
ByNatalie42
May 02, 2022
The hotel met all my needs. The staff was friendly and professional. Breakfast was great. Everything was clean and looked great.
The only bad thing was the water pressure
By
April 26, 2022
That's what I would change. It was very poor. We both commented on it.
Worst of our regular ihg properties
Byaperson
January 11, 2022
We are never greeted at this location. We always seem to be questioned about something at check-in. The rooms need vacuumed and mopped again. The extra blanket for the sofa bed had huge holes in it. The breakfast is average at best - even for the pandemic. We pay literally twice as much for this location per night as our most often stayed at ihg location. Our most frequent location has excellent service, cleaner rooms, and better amenities. We must stay in this city 2 to 3 times a year for business, but this hotel is not the best place to stay!
Great nights stay
ByRuss
December 16, 2021
Slept pretty well, very clean and the service was wonderful. I only wish they had breakfast.
Very poor example of Holiday Inn Standards
ByDonald
December 15, 2021
This hotel is run down and so noisey we could not sleep, defeating the entire purpose of our stay. The blinds in our room were torn so you could not open nor close them entirely, the microwave was broken, the toilet paper holder was broken, there was barely enough water pressure to rinse the shampoo from your hair and the traffic noise was absolutely unacceptable. We did not sleep for the 2 nights we stayed.
Great Experience
Bysmayse
December 14, 2021
Hotel is very clean, staff is friendly, close to KU campus and other establishments.
Great Service
ByKJ9026
December 08, 2021
The staff at the hotel did an excellent job in making our stay perfect (within their control). Immediately I was given the wrong room (I booked a suite) and when brought up with staff they did not hesitate to make it right. They offered a discount and were extremely friendly. This is the second time I have stayed at this hotel and will continue to stay there as the service is always excellent, the rooms are always clean, the staff friendly, and the hot tub is hot. Our only issue is that there is not a full service breakfast being offered these days.
Comfortable and spacious
Bybobteetimes
November 30, 2021
We like everything about our stay except the bedroom TV didn't work. The receptionist was okay the night we checked in but the one on duty on Thursday and Friday was exceptional - friendly and welcoming.