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Rated 4.5 out of 5 by 412 reviewers.
Rated 3.0 out of 5.0 by Great Hotel - Best Price Promise is a joke Firstly I feel it is important to say this hotel was great. Nice room, quiet, clean and bright. Breakfast was good and service throughout was attentive and pleasant. However my visit was tarnished before I even arrived by the dreadful customer service I experienced from the IHG Best Price Promise team. I stumbled upon a cheaper price for my room and filled in the appropriate form to make what was a first time claim for me. However as it took the team at IHG around 6 hours to actually look and they only count the price when they actually look at the other site, my claim was dismissed and I was made to feel like I was trying to pull a fast one. What good is a promise if you can simply take forever to check and then proclaim that the price had gone up. My screen prints proved my case but were also discounted by small print. Several emails later, I am no further forward. I accept IHG have some great small print in play which discount my claim, but its not about T&C's its about giving a good service and being fair minded. Neither of which they were prepared to be. As a IHG rewards member I expect better, even though I am not a massive customer I would have expected more. In summary, the Best Price Promise isn't worth the paper it was originally written on. More loop holes than a box of Cheerios!!!! July 28, 2015
Rated 4.0 out of 5.0 by Good Value Quiet, value, clean and convenient location. Good for those persons wanting to visit the city centre. Plenty of parking and good staff. July 24, 2015
Rated 5.0 out of 5.0 by Graduation Excellent hotel and location Only comment would be PLEASE can we get bacon at Breakfast. That would make it perfect July 23, 2015
Rated 4.0 out of 5.0 by stay for daughter'sgraduation this hotel proved absolutely fine for the purpose of my family's visit to Leeds. Now travelling as 4 adults my daughters were in a decent twin room and we in a spacious double both close to each other which is important to us. Staff were there when you needed and in the background the rest of the time. Handy location with a short walk north to the University and and a short walk east to town. Fair price paid and decent stay...job done. July 23, 2015
Rated 5.0 out of 5.0 by Good Stay Good location and within walking distance of city. Dinner available with good quality although restrictive menu. Staff friendly and efficient July 22, 2015
Rated 5.0 out of 5.0 by Just as required Just stayed the one night whilst up in Leeds for a family get-together. Have stayed here once before and will do so again. It is excellent for a short stay. July 22, 2015
Rated 4.0 out of 5.0 by Adequate Budget accommodation option, clean and efficient but not outstanding July 22, 2015
Rated 5.0 out of 5.0 by Friday night Hotel was not that noisy and we had a great night out and stay July 21, 2015
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