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Rated 3.9 out of 5 by 199 reviewers.
Rated 3.0 out of 5.0 by Servicio excelente Falta de caja de seguridad tanto en la habitación como individual en recepción July 4, 2014
Rated 5.0 out of 5.0 by Great staff and great service! I travel to London quite regularly, sometimes for work but more often for a weekend of meeting up with friends and going out. The Holiday Inn Express, Croydon is the perfect place for this! The staff have always been very friendly and do their best to accommodate your needs and always with a smile. For me they are different to many other hotels in that they are just as friendly when you're coming in from partying at 7 in the morning as they are when you check in at 3 in the afternoon. May hotels have a way of making you feel like you've stayed out too late which can be quite a flat end to a great night out! However the staff at HIE make you feel as though they'd be good to go out with at the same time as maintaining their professionalism. The hotel is exactly what it is supposed to be and I would prefer to stay there and travel into London than return to the central London Hotels I've stayed in previously. On the odd occasion that I have witnessed an unhappy customer the staff have responded with amazing customer service and demonstrated patience and respect under some tricky circumstances. I will definitely be staying here again and love the breakfasts which are always a welcome surprise (even if I don't always wake up in time). This is when the 2.00pm check out comes in very handy! July 2, 2014
Rated 4.0 out of 5.0 by Friendly and very helpful staff Very pleased with the staff, all very friendly and helpful from reception to breakfast area and room making staff. Very quiete and convenient location. The only con I was not particularly happy with is the bed, very soft and not comfortable, otherwise would certainly recomend the hotel. June 30, 2014
Rated 3.0 out of 5.0 by Not the best HI Express Usual good standard of room etc and decent breakfast, BUT noisy overnight as next to department stores being cleaned/ restocked from the early hours. Car park arrangements not too good--expensive and quite a way from the hotel. Wi Fi connection poor. Both evenings of our stay internet was not available for long periods. June 29, 2014
Rated 3.0 out of 5.0 by Average at best Average HI experience. Surrounding area was quite grotty and noisy. I'd go so far as to say the locals were somewhat intimidating. Difficult to find and get to hotel due to one-way system and tram routes. June 28, 2014
Rated 5.0 out of 5.0 by excelent for croydon excelent comfortable hotel located in the heart of croydon, comfortable rooms great customer service. breakfast needs improving but you can enjoy (not proper full english).hidden away in excelent location near transport conextions for bus tram and train. June 26, 2014
Rated 3.0 out of 5.0 by Staff rude When booking my stay at Holiday Inn Express, I spoke to an advisor on the phone to book. After previously staying at one of the Holiday Inn hotels before we had a problem with the deposit scheme if paying by cash. I explained on the phone about this previous situation and was told because I had stayed before and had a rewards card I wouldn't have to worry about the deposit on this occasion. So we went to the hotel and when we were checking in we were told we would have to pay a deposit upfront because we didn't pay by card. I explained the phone call to the receptionist and she couldn't have been more wrong. Told me that I hadn't been told that information and that there was no way around this. She also informed me that each Holiday Inn Hotel had there own policy etc. She was extremely rude and her face could of cracked if she even tried to smile. When we received our key to our room we went to the lift and couldn't work it as we didn't know we had to put the key into the slot inside the lift. There were a coupled other members of staff who saw this and the way they spoke to us was disgusting instead of telling us about what we were doing wrong they instead were laughing and rudely spoke to us. I have never felt so uncomfortable and humiliated. We should have been spoken to like the paying customers we were. Who wants to pay for a room and service if we were not actually being treated fair? Also, our room was freezing cold as the air conditioning was left on. The mug in our room was covered in muck. The towel in the bathroom had stains all over it and there was a used tampon on the floor. DISGUSTING! I would recommend staying at Sutton as I previously stayed there before and it was perfect. June 26, 2014
Rated 5.0 out of 5.0 by Friendly Staff I stayed here for 3 weeks, the room prices were very reasonable. The rooms, bed June 24, 2014
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