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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.3

based on 205 reviews
82%
Recommend This Property

Ratings Breakdown

205reviews

  • 5 Stars
    130
  • 4 Stars
    34
  • 3 Stars
    16
  • 2 Stars
    16
  • 1 Stars
    9

Not the Best

By

May 06, 2022

I noticed a lot of noise during this stay: heavy footsteps above, doors slamming in the hall, even the super loud bathroom fan from a nearby room (downstairs?) running non-stop all night. (Indeed, the fan in my bathroom was very loud as well and it was on the same switch with the light so it roared anytime the light was on.) In addition the bathroom tile in my room was laid over poorly supported plywood that flexed and moved every time you walked on it. (And I only weigh 190.) As a result, all the grout was cracked and falling out in places. This made walking barefoot in the bathroom something you could only undertake with caution and also gave the impression of a run-down property.

This location only offers maid service when requested on specific days which isn't a huge deal, but does represent a reduction in service from the way things have been in the past. I also don't eat breakfast, so "service" pretty much boils down to the brief interaction at check in and check out.

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Very noisy

By

May 05, 2022

club

The good-- staff was friendly, room was clean. Bad-- noise level very high, made it difficult to sleep, including noise from people walking on upper floors, walking in hallway, and closing doors/drawers in adjacent rooms. I don't think people were being unusually loud, there just seemed to be almost no insulation in the room. Also, there was apparently some issue at the front desk during checkin which resulted in me being woken up at 11:30PM in order to show staff member my reservation number verifying it was really me. Staff member said they would need to talk to me again, but then left and didn't call or contact again so I finally just went back to sleep-- was then surprised not to receive an apology, room discount, or any other consideration for the disturbance in the morning. Finally, the room itself was oddly slanted (not a little-- the floor and bed were both at a very noticeable incline); not a major issue but really weird.

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Great Staff

By

April 04, 2022

Staff was professional and friendly. As with all Holiday Inn Express the variety of the breakfast menu could improve.

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Clean

By

March 15, 2022

club

Staff extremely friendly and helpful. Room spotless and comfortable.

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Great value for clean comfortable stay

By

December 18, 2021

Staff was great and room was clean. This hotel is new and up to date. Great value stay.

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Good experience

By

December 14, 2021

Property was clean, personnel friendly and room comfortable.

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Nice stay!

By

December 09, 2021

Our family had a nice stay at the Holiday Inn Express in Monroe! Lisa at the front desk was very welcoming and went out of her way several times to help us out and make our stay great! We will definitely stop here again if we’re passing through and hope to see Lisa when we return!

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Great stay good value

By

November 30, 2021

club

It is a nice place to stay. We have family in the area. Nice spot for kids to unwind in pool after long drive

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Don't bother

By

November 25, 2021

club

Way too expensive, not a nice area, dirty and rundown. Stay at a different hotel 10 minutes down the road.

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Good location but breakfast was rough

By

November 23, 2021

Breakfast was rough, but in the defense of the lady working she was trying to bring out enough food it just takes time. I waited for the bacon and eggs and when the bacon finally came out a group of teenage boys went in front of me because they were oblivious to the situation and took all the bacon and the eggs never came out while I was there. The area where your breakfast food is, is extremely small and uncomfortable due to the current Covid situation.

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Great stay

By

November 18, 2021

club

Convenient
Clean
Easy to find
Best part was the staff
Everyone was helpful and do friendly
Smiles all the time-it’s nice to see people actually happy at work

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Clean, modern room, and excellent service

By

November 17, 2021

club

Room was very clean, comfortable bed, good service from staff. Offered standard breakfast bar. Only issue was with trying to figure out the guide on the TV.

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