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Rated 4.2 out of 5 by 41 reviewers.
Rated 4.0 out of 5.0 by New and comfortable This is a fairly new location so all facilities are in nice condition. AC is a bit quirky in rooms, but it did work as I wanted it to finally on the last night, but it was likely my error on setting it, not an issue with the unit. Beds don't seem as comfortable as I've had at HIE before and sheets were itchy, but otherwise, the room and amenities are great. HIE is always a good balance of comfort and quality for price and you can't beat the breakfast or the cinnamon rolls! Steve at the front desk is awesome! July 7, 2014
Rated 1.0 out of 5.0 by Lousy Customer Service No welcome greeting, attention or assistance on a dispute. Instead of the "Let me see what we can do", I got "I dont know what to do", "I am unsure" and I had to say "May I have a number to someone who CAN help me get this bill straightend out". To date: Still never got a call, reimbursement or an email stating this has been handled. July 7, 2014
Rated 5.0 out of 5.0 by Holiday Stay Fantastic stay, fresh appearance and attentive staff. .Wil return for another stay and recommend to others. July 5, 2014
Rated 3.0 out of 5.0 by Could have been better This is a pretty new Holiday Inn and is in a great location for accessing shopping, eating, and getting things done. The facility is clean and well maintained. The rooms are well furnished. Our complaints are: 1.The pool is tiny with no shade, no drinks or food allowed and is located between the end of the building and the freeway. It is not inviting at all. People traveling in Phoenix in the summer need a refreshing place to relax. They would be better with no pool at all than this one. 2. The staff are far less than friendly. They speak to you minimally and only when spoken to or to briefly answer a question. Come on, Holiday Inn, where's the welcoming spirit. 3. We asked twice for someone to check the thermostat in our room which was not working correctly. We had to deal with it on our own while it went from very cold to very hot back and forth through the night and day. We probably won't be staying here again although we do frequent other Holiday Inn properties for both leisure and business. July 4, 2014
Rated 5.0 out of 5.0 by helpful staff got snacks for us out of refrigerator. They helped us get more towels, washcloths, hand towels and shampoo. June 29, 2014
Rated 5.0 out of 5.0 by enjoyed the stay We just needed some time to get away for an over night June 24, 2014
Rated 5.0 out of 5.0 by Sleep Since our stay was coordinated with surgery at the Mayo Clinic........it seemed that there must have been a maid closet near our door at Room 201.........as this door was used in and out much of the night. June 23, 2014
Rated 5.0 out of 5.0 by A Solid Hotel Holiday Inn Express has come to represent a consistently good to excellent place to stay. The rooms are clean and well maintained, the staff is friendly and accommodating and the price for value received makes it a good place to stay for business or leisure travel. June 22, 2014
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