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Holiday Inn Express & Suites Pigeon Forge/Near Dollywood

308 Henderson Chapel Road , Pigeon Forge, Tennessee 37863

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.2

based on 1047 reviews
82%
Recommend This Property

Ratings Breakdown

1047reviews

  • 5 Stars
    593
  • 4 Stars
    222
  • 3 Stars
    95
  • 2 Stars
    89
  • 1 Stars
    48

Disappointed

By

August 31, 2018

platinumelite

I had planned to stay at this location a week later and use my points for a free room, I had to reschedule for a week earlier and had to use points and money for the room. I did not realize the hotel was being renovated, but when we got there I wasn’t happy knowing I had to use points and pay for a place which was obviously run down. We were on the fourth floor and the ice machine was out of order the whole stay. I tried to get a Sprite from the machine and it took my 1.50, but did get my money back. There was a soured smell in the restroom after only a day of being there. If this room had of been free, I wouldn’t of been upset...but knowing I could have gotten the room free a week later doesn’t make sense. Seeing the other properties available once we got there made me sick, because they looked so nice and lush. Free breakfast is always a plus and the staff was nice. The property was in need of landscaping or just mowing would have helped.

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