 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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Review
ByBenny
December 09, 2019
Service top notch ,personnel friendly and cooperative.
Parking excellent
Access excellent
Stay for a funeral
ByMeMeMe
December 07, 2019
The front desk staff were friendly and extremely helpful upon check in. Room is clean and comfortable. Could use some USB jacks. Breakfast is adequate. Checkout is efficient.
Great service and people
ByMike2135
December 07, 2019
For a mid week stay, it seemed like we were the only patrons. I can't compliment the staff enough. They made us feel like we were regular guests and were their only concern. They made us feel welcome.
Clean and excellent service
ByJavier
December 05, 2019
Great service. Very clean hotel. I would like to see an expanded breakfast menu. In the evening, having like a mini-bar offering guest some finger-food and some drinks (beer/wine) will definitely have a great impact on customers, who won't hesitate to return to any Holiday Inn Express for future travel.
Good hotel, great location near the casino
ByLLWS Fan
December 05, 2019
Location is convenient to the casino and is always a clean and well maintained. During the warmer times of the year the pool is especially nice as no other hotel near the casino has an outdoor pool. Particularly nice to relax at the pool before heading to the casino for a show or a night of fun.
Overall a wonderful experience
ByPeanut86
December 04, 2019
My family stayed at this hotel for the Thanksgiving holiday, and our experience was amazing! The staff were super friendly, the breakfast choices were fantastic, the rooms were clean and comfortable...overall, a wonderful experience for us. I would highly recommend staying here. The only gripe that my children had was that there wasn't an indoor pool. However, it didn't matter to my husband and I. Still a great place!
Month long stay- Good stay
ByTXQB218
November 26, 2019
Free breakfast daily. Free Cookies daily. Free Shuttle to casino daily. 1 block away from a grocery store and shopping center. Good location.
It might need an upgrade on the laundry machines but overall it was a good location to stay.
Comfortable bed friendly staff
ByChuckfliegs
November 26, 2019
The staff was more than helpful for anything that I needed. They even tried to help me figure out how to use the app on my phone. Such great employees.
Holiday Inn Charles Town
Byjsa1
November 24, 2019
We only stayed the one night. It was a bit noisy but that may be because we were on the ground floor and near the side door entrances.
Amazing property
ByBbmom
November 21, 2019
This hotel is convenient. Always clean. Cara (at the front desk) is a GEM! Breakfast buffet is good. Food is always hot and there is plenty of it. While there are many hotels in this area my hotel will always be HIE. Thanks for taking good care of me.
Great service and clean
Byvilaha
November 21, 2019
I like the hot breakfast, the comfortable bed, and very clean.
Charlestown Holiday Inn Express
ByMike
November 20, 2019
All the area hotels were sold out or had raised their rates considerably. Holiday Inn had raised their rates , but was still affordable.