 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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Spacious and comfortable room and excellent service.
Bybirthday60
December 15, 2021
The front desk staff was excellent. They were friendly and professional. I was part of a group celebrating a surprise birthday. The housing staff was also friendly and honest.
Friendly front desk check in and nice room with comfortable bed and clean
ByBarbara and Allen
December 15, 2021
Love staying here - shuttle to racetrack and casino always quick and with friendly driver. Have stayed here for several years and will be back.
Thanks for the great service!
Great place
ByCb28
December 13, 2021
I had one of the best nights here. Staff was super friendly and the room was clean.
Solid stay
ByLJJJ
December 13, 2021
This is not a fancy hotel. It is serviceable. The breakfast never changed but was good. The staff was generally pleasant. The cleaner smell in my room on my first night was so powerful I had to open the window. The TV was disappointing, no quick guide, not smart.
Great !
ByErinnie
December 11, 2021
Visit was great . Loved it ! Nice and relaxing . Quiet . Breakfast was great . Just wish you guys would have had an indoor pool but overall great experience ! Staff was amazing .
WHAT A STAY SHOULD BE
Bypapabill
December 08, 2021
THE HOTEL IS WELCOMING AS YOU APPROACH. NO TRASH IN PARKING LOT OR CIGARETTE BUTTS LYING AROUND. THE LOBBY AREA WAS BRIGHT AND PLEASANT. THE STAFF WAS WELCOMING AND EFFICIENT. THE ROOM WAS CLEAN AND WELL MAINTAINED. IT WAS QUIET AND WE SLEPT WELL. THE BREAKFAST WAS FRESH AND PROPERLY MADE AND THE TWO LADIES HANDLING IT WERE FRIENDLY AND HELPFUL.I WOULD SAY YOUR MANAGEMENT IS DOING IT RIGHT. A GOOD EXAMPLE FOR OTHERS.
Tammy
ByTammy
December 06, 2021
Very clean room, breakfast was great, staff were friendly.
Comfortable bed and great staff
ByBig GT
December 05, 2021
Excellent stay. Found staff very pleasant and helpful. Clean hotel and all the services worked. Clean hotel room and general lobby area
great place for the money
Byjack
December 02, 2021
GREAT LOCATION, BEST FRONT DESK POPLE,THEONLY PLACE WE STAY WHEN IN CHARLESTOWN.
Holiday Inn Charles Town
ByAMC226
December 01, 2021
Great location by the casino. Centrally located. Staff takes care of any questions that you have. Location is always reliable and offers great value. Breakfast is quickly replenished so you have a nice selection.
Great staff, bed, breakfast and location!
ByLisa
November 29, 2021
we love it! Great location to track and casino. Love that we get the same room each time! Highly recommend!
Excellent Customer Service
ByWeis63
November 26, 2021
Staff are always courteous and give you great service. Beds comfortable and rooms have always been clean when we have stayed there.