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Holiday Inn Express & Suites Salem

991 Russell Road , Salem, Virginia 24153

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1239 reviews
95%
Recommend This Property

Ratings Breakdown

1239reviews

  • 5 Stars
    946
  • 4 Stars
    205
  • 3 Stars
    44
  • 2 Stars
    20
  • 1 Stars
    24

Guest

By

December 24, 2019

Great place, great staff. Would recommend this place to other people

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Feeling compfy

By

December 22, 2019

club

Welcoming staff clean rooms bed pillows comfy! I want them for home! Lol breakfast was great. Variety good. Quiet great sleep. Holiday inn express never let us down!❤️

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property receiving makeover

By

December 16, 2019

platinumelite

upon arriving to the hotel the front entrance was stacked with boxes as they were renovating this property but that made it a bit uneasy entering and leaving the hotel. The front desk staff was the best part of our stay. they were amazing...the noise could be a bit much . At one point as we were relaxing in our room another guest opened the door to our rooom with the key they were given to access theirs which honestly was very unsetteling. i let the front desk know of which she got a hold of security immediately and couldn't be more apologetic. have to admit my quality of sleep wasn't the best after that . I'm sure once the renovations are complete all will be well

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Loken

By

December 12, 2019

platinumelite

Need to improve in floor and bed cleanness!
Better greet to club guest with complimentary water - snacks at least!!

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Passing through

By

December 04, 2019

club

I feel this hotel is overpriced. The room service menu was outrageous. Considering there were very few near by restaurants. So I skipped dinner. Other than that staff, room, cleanliness was good.

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Convenient

By

November 30, 2019

club

good value - easy access - friendly staff - free parking - comfortable

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Great rest stop

By

November 27, 2019

club

After a rather long drive we stayed at this HI for a nights sleep. We found the room comfortable, staff were extremely nice.

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Great place to stay

By

November 27, 2019

Excellent place to stay when in the area. Good service from the friendly staff. Clean rooms.

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Nicest Staff members!

By

November 26, 2019

club

Arrived late without a reservation and got a room at the discounted rate on my phone. Room was clean and comfortable, but there should be a phone plug available near the beds. Breakfast staff were friendly and kept things looking fresh. All staff members I saw were very friendly!

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Great hotel

By

November 25, 2019

club

I have stayed at this hotel numerous times due to 'no pet policy' and location. Each time I stayed, the rooms have always been clean and staff more than helpful. I have recommended this hotel to friends and family.

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Great stay

By

November 21, 2019

club

Great service, clean and comfortable, highly recommend staying at this Holiday Inn

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Great service

By

November 21, 2019

platinumelite

I was impressed with the first impression from the front desk and the ease of checking in

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