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Holiday Inn Express & Suites Salem

991 Russell Road , Salem, Virginia 24153

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1235 reviews
95%
Recommend This Property

Ratings Breakdown

1235reviews

  • 5 Stars
    943
  • 4 Stars
    205
  • 3 Stars
    43
  • 2 Stars
    20
  • 1 Stars
    24

Passing through

By

December 04, 2019

club

I feel this hotel is overpriced. The room service menu was outrageous. Considering there were very few near by restaurants. So I skipped dinner. Other than that staff, room, cleanliness was good.

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Convenient

By

November 30, 2019

club

good value - easy access - friendly staff - free parking - comfortable

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Great rest stop

By

November 27, 2019

club

After a rather long drive we stayed at this HI for a nights sleep. We found the room comfortable, staff were extremely nice.

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Great place to stay

By

November 27, 2019

Excellent place to stay when in the area. Good service from the friendly staff. Clean rooms.

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Nicest Staff members!

By

November 26, 2019

club

Arrived late without a reservation and got a room at the discounted rate on my phone. Room was clean and comfortable, but there should be a phone plug available near the beds. Breakfast staff were friendly and kept things looking fresh. All staff members I saw were very friendly!

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Great hotel

By

November 25, 2019

club

I have stayed at this hotel numerous times due to 'no pet policy' and location. Each time I stayed, the rooms have always been clean and staff more than helpful. I have recommended this hotel to friends and family.

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Great stay

By

November 21, 2019

club

Great service, clean and comfortable, highly recommend staying at this Holiday Inn

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Great service

By

November 21, 2019

platinumelite

I was impressed with the first impression from the front desk and the ease of checking in

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Double check rates

By

November 19, 2019

club

The rate had changed from the time of booking to the time of check-in. Staff was confused as to why and tried to help address it once I brought it to their attention. Once I checked into the room, I found that the light-blocking curtain would not close all the way. I tried to fix it myself but unable to and staff couldn't either. Since the hotel was fully booked unable to move to a different room. Street light right outside the room. Carpet was ripped and torn near doorway.

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Best so far

By

November 18, 2019

Great place, right off the highway and with good amenities close by. Staff is very attentive and provided good advice on food recomendation.

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Front Desk Clerk

By

November 17, 2019

club

Front desk clerk, Beth, was extremely friendly and helpful. The hotel lobby and room were immaculate.

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Work stay

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November 16, 2019

club

Driving 45 minutes to and from work location. The hotel made it easy to relax and feel comfortable. Need more locations for food around.

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