 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.7
94%
Recommend This Property
|
Super-comfy bed, clean and new hotel
Bybjccot
August 10, 2022
Great sleep, quiet location (a bit hidden from the main road), like-new hotel with big elevator, nice fitness room and pool. Everything works right. Breakfast is fine, the usual. Nice Dove toiletries provided, and good k-cup coffee maker and USB ports in-room as well as super comfy bedding. Stay here if you're ever nearby Salem!
Loss of loved ones
BySKuhns6146
August 03, 2022
Jenna and her staff helped so much in setting up rooms for 5 days while we traveled back and forth to the hospital while our loved one was passing away. We will be forever grateful for how we were accommodated by them.
Great Place to Stay
Bywestcat
July 28, 2022
This is a beautiful hotel with very helpful staff. The rooms were very clean and inviting. Had a great view of the community.
Clean rooms
ByMoby33
July 11, 2022
Room was clean but smelled bad. Manager was wonderful, very friendly and incredibly accommodating. Other staff members were not at all friendly, seemed irritated/overwhelmed.
Limited gluten-free breakfast options. Pool was freezing cold.
Good place to stay in Salem, OH
ByDiscerning 06
June 28, 2022
We have stayed in this hotel several times since it was built and have had very good experiences every time. The staff is friendly and courteous. The facility is clean and well kept. The breakfast is very good.
HI Express always a good choice
Bybstu9
June 26, 2022
I love staying at HI Express and this one was no different. The place was very clean, the prices are reasonable, and the breakfast always hits the spot. I would highly recommend this place if you are looking for a place to stay in the Salem/Columbiana area.
Enjoyable Weekend
By@TAT
June 02, 2022
Our stay was very enjoyable and relaxing.
Highly recommend a visit to this location.
Paper thin walls
ByJbeaber
March 29, 2022
I have never been at a hotel where I could clearly hear everything in the room above, below, and beside me! Also the breakfast service here was not attended to well at all! Cinnamon roll was straight out of the freezer, I pretty much changed the pancake mix myself, there was no fruit option, overall poorly managed. The front desk staff was always super helpful though!
Great place to stay
ByRosebud7891
December 08, 2021
The 2 nights I stayed at this hotel we’re very nice. The room was very clean when I got there. Every staff member I encountered was very nice and respectful.
Holiday Stay
ByJJ4675
December 01, 2021
Air conditioner and heat were not working. We were supposed to have adjourning rooms they weren’t available. We have stayed before and never had a problem. The hotel seemed to have staffing problems they didn’t have enough towels and the rooms were kind of dirty and they never came the five days we were there to service them.
Great mattress for sleeping and service was done with a smile
ByDeej
November 29, 2021
This hotel experience was very nice and one that I will remember for a long time. The people were all friendly and they wore their masks as they were supposed to do. That helped us to stay safe and reduce the likelihood of Covid-19. The receptionist was pretty and friendly and was nice.
Would stay again
ByMary
November 28, 2021
Very nice people - my sister had a issue with her room and they resolved it - she’s in a wheelchair and her first room was no good for her. Got another for her and it was exactly what she required.
Overall the room was good - food was good. No dope deals going down that I saw. Would stay again for sure. Close to all kind of stores too. Very convenient.