Rated 3.7 out of 5 by 110
Rated 5.0 out of 5.0 by areszhong 环境一流，服务一流
June 30, 2014
Rated 2.0 out of 5.0 by MNborn Really more like 2 1/2
I'll say 2 1/2 stars. Wish we could use 1/2 stars.
Good- Beautiful location. 10 minute walk to a shopping mall with excellent Chinese restaurants and a Dairy Queen! Enjoy the courtyard in front of the mall where the locals gather every night. Only 10 minutes walk to subway station that connects to line 2 at next stop that goes right through the center of Shanghai. Quiet area. Beautiful stroll at night along the river.
Room had air-conditioning that I could control and worked great!
Bad- Hotel is showing age. Walls in my room had many stains throughout. Seems all HIE in China now have the same hard bed. Luckily there are pillow choices.
Safe in my room worked but older one in my mother's did not.
Breakfast is all Chinese but came with great tasting watermelon everyday. The WORST fake (sugar# juices I've ever tasted and the milk is watered down.
If taking a taxi, some know this hotel and some do not. Bring the Hotel's address in Chinese AND the phone number for the driver to call. Not easy to get a taxi around the area when leaving.
Very Bad- Service. Only a few at the desk can speak English. I asked a woman if the shuttle goes to the Metro #Subway# at noon. #It was raining#. She said yes, but seemed hesitant. I later asked a supervisor who spoke English and she said it stopped at 9:30 am.
No recognition of my Platinum status at check-in.
Reserved 2 rooms and they were not connected. They never even asked if we wanted them. #To be honest, my mother wanted them and I didn't. So I didn't push it.#
Worse was that as a Platinum member I'm supposed to get a free upgrade. I expected river view rooms and we got the ones looking out the back at a warehouse. I didn't feel like changing rooms after unpacking.
But the worst part was the bill. I wanted to pre-pay as my credit card was expiring before the end of the trip. #Forgot the new one.# I checked the box to pay in RMB as my Chase card has no international fees and has a good rate. I saw my online statement and the pending charge was at the Dollar rate.#The hotel marks up the dollar rate at 4%) About $13 more. They showed me their internal receipt that showed RMB and told me 2 days later the bank was charging me in RMB. Today I saw the charge online and it's at the Dollar rate.
As of today they are crediting my CC $13.00. The e-mailed: "We already contact with the bank of China . They said something wrong with the exchange machine." That makes no since to me at all! But they followed up only after I contacted IHG customer service.
Would I stay here again? Probably. I loved the area and the restaurants and the close Metro ride to the heart of Shanghai.
June 29, 2014
Rated 4.0 out of 5.0 by B-travelor Comfortable bed but bad breakfast.
This particular hotel does not match up to the other HIE I had stayed, overall quality is slipping, the breakfast goes from bad to worse.
June 20, 2014
Rated 4.0 out of 5.0 早餐越来越糟糕, 噪音越来越严重
但是今年开始觉得酒店变得越来越糟糕. 虽然更换了室内地毯, 但是每次入住6,7楼层时候的噪音实在难以忍受, 即使关着窗户依旧如此.
早餐之前还不错, 现在变得品质低下, 这样就成了鸡肋.
June 20, 2014
Rated 4.0 out of 5.0 交通
June 18, 2014
Rated 4.0 out of 5.0 by Greatest 床品一如既往的好
June 18, 2014
Rated 2.0 out of 5.0 by JSea24 A little too simple
I stayed here recently on a business trip. While the bed was comfortable enough, it was two singles set next to each other to make a "king", with a large difference between the two, meaning that you could not comfortably sleep in the middle.
The breakfast was lackluster. There were limited options, few of which were appealing to me or any of those I was traveling with. I stuck to toast and fruit any time I did go for breakfast.
Getting a taxi from the hotel proved quite difficult some days. There were hardly ever taxis waiting outside, and on a number of occasions, when the front desk called for one, there were "none available".
All in all, you get what you pay for. My room was well-maintained throughout my stay, which was one of the few postiives of the stay overall.
June 16, 2014
Rated 4.0 out of 5.0 by bisca 毛巾感觉有点老了
June 8, 2014