 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.7
94%
Recommend This Property
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Excellent hotel
ByAng29
December 28, 2019
Excellent hotel for a great price. Staff was friendly and attentive.
Great Experience in Tomball, TX!
ByInfrequent Traveller
December 21, 2019
I stayed at HIE Tomball for 5 nights, and have zero complaints, only compliments. Thanks to this experience, I will seek out HIEs specifically for future travel before considering competitors.
The staff was helpful and friendly, the facility itself was clean and secure.
The beds and pillows were the best I've ever slept on!
Highly recommended.
Very Nice
ByParent
December 10, 2019
Great hotel. The staff was very nice. We arrived late and we were welcomed as soon as we walked in. We would stay here again without hesitation!!
GREAT!
ByPatty
December 03, 2019
I forgot to mention the convenience of the hotel shuttles. Great friendly drivers who got us to the family wedding on time despite local traffic for renaissance fair.
Great Stay
ByDanni
November 27, 2019
I had an excellent stay here, and will be staying here from now on whenever I am in town.
commuinaction
ByRelax
November 27, 2019
Lack of notification if you lose a room that you bought. Once the manager was contacted did we get a room. The next day we were moved to another room, yes we were out when it happen,we were to far away to turn around and go back for the move. very stressful.
The toilet did not work
ByWRDC
November 20, 2019
The toilet did not work. Did not flush even once the whole time. It was brought to hotel staff attention twice. Never worked and I never saw evidence that it was even looked into.
Wonderful property
ByTexasMom
November 17, 2019
This was our 2nd stay. Excellent hotel, welcoming and attentive staff. No need to look elsewhere, we’ll book again. Only one thing that needs work: the breakfast is very basic, tasteless, few choices, terrible coffee. But it is free.
Review
ByJones
November 10, 2019
Overall good experience . I get tired of eating the same breakfast every time I stay at a Holiday inn express. The sausage patties are usually dry also
The room was very clean and nice. The towels could be a little better though
Dirty bed, plugged toilet, rude front desk and management
ByKellie
November 09, 2019
I have never been to a hotel so poorly run. Terrible room and poor customer service. The front desk employees and manager were poor examples at any kind of business. The front desk employee who checked me in told me that my only receipt would be on credit card statement.
When I asked the amount charged to my card, she told me that the amount was displayed on the machine that I signed; I should have looked at that better.
I’ve already given poor reviews to the people I saw that weekend in the Tomball/Spring areas. I will continue to tell everyone that would stay in Tomball my feelings of disappointment.
Nice hotel for the price
BySCADA MAN
November 06, 2019
This is a nice clean establishment with low noise.
Breakfast
ByIrene51
November 06, 2019
Very attentive breakfast staff. Constantly checking to make sure all food items were available and getting any items requested. Great food.