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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 505 reviews
94%
Recommend This Property

Ratings Breakdown

505reviews

  • 5 Stars
    401
  • 4 Stars
    68
  • 3 Stars
    16
  • 2 Stars
    9
  • 1 Stars
    11

Excellent hotel

By

December 28, 2019

club

Excellent hotel for a great price. Staff was friendly and attentive.

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Great Experience in Tomball, TX!

By

December 21, 2019

club

I stayed at HIE Tomball for 5 nights, and have zero complaints, only compliments. Thanks to this experience, I will seek out HIEs specifically for future travel before considering competitors.

The staff was helpful and friendly, the facility itself was clean and secure.

The beds and pillows were the best I've ever slept on!

Highly recommended.

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Very Nice

By

December 10, 2019

club

Great hotel. The staff was very nice. We arrived late and we were welcomed as soon as we walked in. We would stay here again without hesitation!!

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GREAT!

By

December 03, 2019

club

I forgot to mention the convenience of the hotel shuttles. Great friendly drivers who got us to the family wedding on time despite local traffic for renaissance fair.

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Great Stay

By

November 27, 2019

I had an excellent stay here, and will be staying here from now on whenever I am in town.

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commuinaction

By

November 27, 2019

Lack of notification if you lose a room that you bought. Once the manager was contacted did we get a room. The next day we were moved to another room, yes we were out when it happen,we were to far away to turn around and go back for the move. very stressful.

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The toilet did not work

By

November 20, 2019

club

The toilet did not work. Did not flush even once the whole time. It was brought to hotel staff attention twice. Never worked and I never saw evidence that it was even looked into.

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Wonderful property

By

November 17, 2019

club

This was our 2nd stay. Excellent hotel, welcoming and attentive staff. No need to look elsewhere, we’ll book again. Only one thing that needs work: the breakfast is very basic, tasteless, few choices, terrible coffee. But it is free.

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Review

By

November 10, 2019

Overall good experience . I get tired of eating the same breakfast every time I stay at a Holiday inn express. The sausage patties are usually dry also


The room was very clean and nice. The towels could be a little better though

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Dirty bed, plugged toilet, rude front desk and management

By

November 09, 2019

club

I have never been to a hotel so poorly run. Terrible room and poor customer service. The front desk employees and manager were poor examples at any kind of business. The front desk employee who checked me in told me that my only receipt would be on credit card statement.
When I asked the amount charged to my card, she told me that the amount was displayed on the machine that I signed; I should have looked at that better.
I’ve already given poor reviews to the people I saw that weekend in the Tomball/Spring areas. I will continue to tell everyone that would stay in Tomball my feelings of disappointment.

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Nice hotel for the price

By

November 06, 2019

This is a nice clean establishment with low noise.

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Breakfast

By

November 06, 2019

club

Very attentive breakfast staff. Constantly checking to make sure all food items were available and getting any items requested. Great food.

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