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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 326 reviews
95%
Recommend This Property

Ratings Breakdown

326reviews

  • 5 Stars
    202
  • 4 Stars
    94
  • 3 Stars
    22
  • 2 Stars
    3
  • 1 Stars
    5

Staff are very good, hotel services not so much

By

April 23, 2017

platinumelite

While the front desk staff are friendly and courteous, there are certain things about this hotel that just don't cut it. The fitness facility is horrible, hot, stuffy, outdated equipment, most which "kind of works". The area is very small and next to the pool, so the humidity is out of bounds. It' simply is bad. The internet, if that is important, is faster if you simply connect to your phone and avoid the hotel system altogether. There is some kind of upgrade going on, but it's just not working so if internet is necessary for your stay, best to go elsewhere. The breakfast is so - so at best. If you like fruit, save yourself and go somewhere else. The bread is clearly also quite stale and the coffee is in a class below just about anything available through a drive through window. If you like cereal and yogurt, you are good to go. Otherwise anything hot or "fresh" really isn't worth the time.

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great place to stay

By

April 23, 2017

club

I enjoyed my stay in Vernon. The hotel location is very accessible and easy to commute to other destinations. I plan to re visit Vernon and do not hesitate to stay here again. the only low score I gave was for internet connections. But I attribute this to the high volume of kids at the hotel that weekend as there was a sport tournament going on.

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Terrible wifi

By

April 23, 2017

club

My stay would have been wonderful, if not for the awful internet. Unfortunately as I travel for business constantly and require that connection, this made my stay extremely frustrating. Once this is fixed, it will be a great place to stay. Until then, I would not recommend it.

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Great service

By

April 21, 2017

club

Did not expect the service and value for money spent

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Easter Weekend

By

April 21, 2017

Great stay for two nights and located off the highway near shopping centre and lots of restaurants in the area to walk to or 5 minute drive

Located near the local casino too

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very comfortable bed

By

April 07, 2017

club

the bed was extremely comfortable the breakfast had a good variety of choice. this was our second stay and probably stay again.

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Great staff

By

April 07, 2017

club

Traveling on business and working long hours. No time for petty issues. Check in was smooth, staff were very nice and helpful. Stayed there before and will stay there again. They need better pillows, but other wise all good. Check out was swift and she even signed me up for their points program.... phone app wouldn't work for me.....

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See previous comments.

By

April 05, 2017

club

See previous comments. Excllent comfortable beds and pillows. As stated the best of all hotels I have ever stayed in.. I would be interested in purchasing your mattress type and type of pillows if possible by acquiring the brands.

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Very Quiet

By

March 28, 2017

club

Easy access to the hotel from the main road in and out of Vernon. Even though it is located close to the highway, we did not experience any traffic noise what-so-ever.
Rooms are also so quiet, that we felt we had the place to ourselves!
We stayed on the main floor, beside the laundry room, was worried I would be hearing the cleaning staff come and go, but that was not an issue at all. I liked that the breakfast area and the lobby were close by, as it made it very simple to come and go as we pleased.

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Ski

By

March 26, 2017

Great access to silver star, no ski and stay package though

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Stayed here before

By

March 17, 2017

club

While part of the reason we stayed here before is because of the comfort of the beds and the free breakfast, after staying at one of your sister hotels here in Calgary with their bigger variety, coming back to HIE was kind of a let down.

Specifically, the only oatmeal you have is prepackaged, so there is no control over added ingredients and your fruit selection is just apples and bananas.

Beds and rooms are great beyond that as is your front desk staff.

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Great hotel

By

March 15, 2017

club

Great hotel with super friendly and attentive staff.
Comfortable beds, very clean and nicely updated rooms.
The only thing:
For those sensitive sleepers: take the room that is not looking to main highway. Though, it is still not noisy but city standards.
I've stayed in this hotel three times now (roughly once a year) and will stay again.

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