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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 250 reviews
95%
Recommend This Property

Ratings Breakdown

250reviews

  • 5 Stars
    155
  • 4 Stars
    69
  • 3 Stars
    20
  • 2 Stars
    1
  • 1 Stars
    5

Great stay

By

August 09, 2016

club

Always a good stay with Holiday Inn. Never any surprises. They are my first choice!

Posted byHotelStaff
August 10, 2016
Thank you "kentbaj" for these very nice comments , i am so happy we are your 1st choice when you come to Vernon. Have a great day . Mike GM
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Great Stay!

By

July 31, 2016

club

Highly recommend this hotel! Breakfast was excellent - lots to choose from; Room was very clean and very comfortable!

Posted byHotelStaff
August 10, 2016
Thank you "Jacq72" for the great comments about the clean nd comfortable rooms and of course the breakfast we get so many great comments about our breakfast , Thanks so much for staying with us . Mike Gm
Posted byHotelStaff
August 04, 2016
Thank you so very much Jacq72 for the great comments about the excellent hotel and breakfast plus the very comfortable and clean guest room comments , its comments like this that keep all of us loving this industry. I hope that you have a fabulous day . Mike GM
Posted byHotelStaff
August 01, 2016
Thank you Jacq72 for these fabulous comments , please to recommend us to all your friends and colleagues . I hope to thank you in person on you next trip to Vernon. Have a awesome weekend . Mike GM
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great staff but gym needs improvement

By

July 25, 2016

club

This hotel was clean and comfortable for the price. the staff were amazing but the gym really needs to improve to be comparable to other hotels.

Posted byHotelStaff
July 25, 2016
Thank you "bcvisitor1968" for your honest comments about the hotel, its cleanliness , price and the amazing staff . I would like to talk with you to see what you would suggest we do in the fitness room to make it better . Please call me to discuss i would love to hear your comments. Mike GM
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Comfortable room

By

July 18, 2016

club

Staff did not inform us that when we change booking, the room rate changes as well.

Posted byHotelStaff
July 20, 2016
Thanks you "Aarie" for bringing this to my attention i will be meeting with our reservations and front desk team and your comments will be one of the main focus's of the meeting . Please call me personally on your next visit to Vernon and I will look after you reservation personally. Hope that you have a great day. Mike
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Vernon BC

By

July 17, 2016

club

An excellent room and typical HI experience (good breakfast, amenities etc - all very positive) with the significant exception of the front desk staff. Far less than accommodating upon arrival and made us feel like we were inconveniencing her with our presence.

Posted byHotelStaff
July 19, 2016
Thank you "15higgins" for you very nice comments of the rooms and breakfast here at the HIE in Vernon BC , i would like to talk with you about you recent check in experience and how we could have made it better , Please if you could call me or email me your phone number and best time for me to call you would be , I look forward to hearing from you. Mike Smallenberg GM email gm@vernonexpress.com phone 250 550-7777
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great nights sleep

By

July 04, 2016

Clean rooms wonderful mattress and quiet, all that you need for a good sleep and great breakfast hours. Bacon and omelettes were wonderful.

Posted byHotelStaff
July 06, 2016
Thank you "hollyroad" for these great comments about the wonderful sleep , mattress and quiet rooms , yes the breakfast is a huge part of the Holiday Inn Express we get so many comments on how fabulous the selection and the food is , Thank you. Mike GM
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Last Minute trip to Vernon

By

June 23, 2016

club

We had not planned on spending the night in Vernon. The Holiday Inn Express had not been our first choice of accommodations. Our first choice did not have any rooms available. We decided to try the Holiday Inn Express. We were very glad we did. The room was spacious, clean and well appointed. The staff were very pleasant and handled our reservation quickly. The bed was so comfortable we slept in and didn't make it down for breakfast. We will definately stay here again! Thank you.

Posted byHotelStaff
July 05, 2016
WOW "rudy81" I am so glad your 1st choice for hotels in Vernon did not have rooms for you , hopefully now the Holiday Inn Express will be your 1st choice from now on especially in Vernon . Please let me know next time you are wanting to stay i would love to meet you in person and thank you for staying with us . I hope you have a awesome day. Mike GM
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Awesome Hotel

By

June 23, 2016

club

The hotel staff were all friendly and helpful. Best of all the room was very clean. The breakfast provided many choices and the food area was kept clean and tidy even though there were many people eating. Definitely recommend this hotel. At the beginning of the evening the traffic on the road was noisy but by 8:30 p.m. it was not that noticeable.

Posted byHotelStaff
July 05, 2016
"Alvina30" thank you for these great comments . Our staff love to be friendly and helpful to our guests that stay with us . We have been told that out of all the other hotels in the area we have the best selection for breakfast, thank you for the comment about the clean breakfast area the staff take pride in that. As for the HWY sorry i wish we could move it but i don't think i can get that past, i am glad that you were able to sleep well. Have a great day and please let me know when you are coming back i would love to thank you in person. Mike GM
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Nice Stay

By

June 22, 2016

We enjoyed our stay and would stay there again. We especially liked the fresh baked cookies offered in the evening at the front desk.

Posted byHotelStaff
July 05, 2016
Thank you very much "Select42" for your great comments , I am so happy that you would want to stay with us again , I hope to thank you in person on your next visit with us. Yes the cookies are a big hit with our guests. Have a great day . Mike GM
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Housekeeping

By

June 21, 2016

club

Room attendant personal and very attentive. We were acknowledged each and every time we were seen and when on the floor would pop out to ensure who was coming and going. Excellent security - felt very safe.

Posted byCustomerCare
July 05, 2016
Dear MEdF, Thank you so much for taking the time to leave us your feedback. We are delighted to hear that you found our room attendant staff attentive and our hotel with excellent security. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Sincerely, Krysllin G. Case Manager IHGService
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Nce hotel

By

June 20, 2016

club

Located close to shopping area and easy to access highway 97. Room is clean and with air condition. Soft and firm pillow to choose from, but the mattress is too soft for me. Staffs are nice and helpful, A lot of constructions were happening during my stay (gym, pool, front entry, elevator, ice machine, pop machine, etc.)

Posted byHotelStaff
July 05, 2016
Thank you "FS69" for your very nice comments being close to the shopping area is always nice for our guests . So happy that you liked our pillow choices , sorry about the bed being to soft for you , we do get a lot of comments how much people love our beds some people even want to buy them from us . All the construction is over now and renovations are complete, so on your nice visit you will love to see the changes. Have a great day. Mike GM
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Great night on the road

By

June 19, 2016

club

Had everything I needed to be ready for my next day's meetings, Staff very friendly, coffee was great

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