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Holiday Inn Express & Suites Williamsburg

1452 Richmond Road , Williamsburg, Virginia 23185

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 1164 reviews
87%
Recommend This Property

Ratings Breakdown

1164reviews

  • 5 Stars
    702
  • 4 Stars
    259
  • 3 Stars
    89
  • 2 Stars
    72
  • 1 Stars
    42

Hospitality in Colonial Williamsburg

By

November 11, 2019

club

The staff and manager were consistently friendly, warm, and helpful. I felt very at home here. I even learned how to request early check-in for times when I arrive early mornings that are hours before the customary 3pm check in time.

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room was clean and staff was very friendly

By

November 11, 2019

club

We had no hot water in our room and when I told mgr at front desk she said I am sorry and dismissed me. Also breakfast bar food had been sitting out for a very long time - needed to put out fresh food. Also paint was peeling off of the walls and ceiling in the bathroom

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Great room, but no pancakes for breakfast!

By

November 03, 2019

Loved the room and bathroom, but pancake maker didn’t work at breakfast, even after the cook worked on the machine.

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Good value

By

November 02, 2019

club

I recommend this hotel. Its clean with free parking and breakfast.

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Great place and location!

By

November 01, 2019

club

I enjoyed the hotel. The breakfast was very good and had a lot of choices. The location was excellent!

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The front desk crew was great!

By

October 30, 2019

The women who were running the front desk were very sweet and welcoming. They are definitely the good part of our stay. However, the hotel is run-down. The shower head and sink faucet have a lot of limescale and the room has furniture that's entirely too big for the space making it difficult to maneuver around the bed. The woman who was working the kitchen on the second morning of our stay was very mad about something! She came out of the kitchen and my husband and I said hello while waiting for more food to be filled (there was no eggs, bacon, turkey sausage, biscuits, sausage gravy, and cinnamon rolls). It was 9:40 am and we weren't the only people waiting for the food. She was mumbling to herself while slamming the food trays and utensils on the counter, slamming the lids on the food warmer, storming around, punching the door open. One woman asked if we thought there was going to be any more cinnamon rolls. I told her I don't think so (the employee turned of the light to that case), and that she was really grumpy. Right on cue, the woman punched through the door and proceeded to be as loud as she could. Another customer said that she didn't know why she was acting the way she was, as she was fine earlier. The food ended up being filled, except the cinnamon rolls. I do not know why she was acting the way she was and it was embarrassing and uncomfortable.

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Best Customer Service Ever

By

October 30, 2019

platinumelite

Customer Service goes out of their way to help. Goes the extra mile to ensure you are satisfied. Very friendly staff. If I come back this way, I’ll come back to this hotel again.

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pleasant stay

By

October 29, 2019

Room (king suite) was very spacious and comfortable. Perfect for relaxing. Staff was friendly and very accommodating.

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Pleasant and cozy

By

October 28, 2019

The lobby is definitely the best feature of this location, a wonderful fireplace and comfortable atmosphere as you walk in. My only negative was the internet connection, I have multiple devices (laptop, phone and tablet) that I use for personal and business and was only able to get on using my laptop. This location did not use the same IHG.com login gateway as other locations. The gateway used was clunky and slow.

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Great staff...quite good facility.l

By

October 27, 2019

club

Friendly, informed, and great staff throughout. Pretty good facility also.

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Comfortable

By

October 26, 2019

The hotel is clean with friendly staff. Close to restaurants and shopping. The staff helped with places to eat. The parking lot is lighted and safe with very easy access. The hotel is near many tourist attractions. The breakfast staff was courteous and friendly and made sure plenty of food and beverages were on hand.

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Good hotel

By

October 23, 2019

platinumelite

Good hotel to attend bush gardens and a good location to places to eat

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