 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Great nights sleep
Bynormski76
September 23, 2016
I would highly recommend this hotel. Location was fantastic for exploring Madrid. Bed was soo comfortable, best nights sleep in a hotel I have ever had. The rooftop pool and bar was mazing, highly recommended
Oasis in Madrid's Gran Via
Byphilsd
September 21, 2016
In the midst of the bustle in the heart of Madrid, the Hotel Indigo is a surprising sanctuary from the chaotic chatter of Gran Via. Nestled on a side street away from the main concourse, this property is very well updated and has a great staff. The hotel has all of the needed amenities to keep you comfortable. Good wifi, modern feel. The hotel has small nooks of privacy for personal moments and relaxation. The rooftop bar is fantastic. The staff is quick to go out of it's way to help and provide additional information and suggestions. Extremely happy with the stay here. Very good value.
Great service @ Location
ByMomec
September 18, 2016
excellent location' Friendly staff
Staff was very helpful in any of the subjects including transportation' maps restaurants recommendations etc.
Not quite up to standard
Bythomasf1
September 14, 2016
Unfortunately, there where a lot of small things that did not quite work.
On the plus side, the rooftop with the very cold pool was ideal for refreshing yourself after exploring the city.
Some of the issues:
A/C was noisy (was fixed quickly)
Telephone wasn´t working (no fix)
Checkin was swift, I mentioned having done a additional booking extending the stay and that was acknowledged and everything seemed fine - but it lead to many problems as access cards expiring multiple times and the room not being serviced and multiple trips to the front desk (some in beachwear after the pool).
Shower did tend to leak into the bathroom (IHG should have figured out by now how to build a shower)
Best value for the price in Madrid
BySmint2
September 10, 2016
It's now the 3rd time in the indigo Madrid and it's just wonderful, nice rooms, amazing rooftop with the pool, good food and amazing friendly and very helpful staff. When I'm in Madrid - always hotel indigo
gute Lage
Byarngard
September 09, 2016
ausgezeichnete Lage, sehr gutes Frühstück, Pool und Bar 12. Etage sehr angenehm
TODO GENIAL
ByVICEVA
September 03, 2016
ME ENCANTARON TODOS LOS SERVICIOS DEL HOTEL, PERSONAL, APARCAMIENTO, PISCINA, COMIDA Y PRECIO.
Great weekend getaway
ByMarie862016
September 01, 2016
Perfect clean modern hotel. Friendly staff, clean rooms with lovely fluffy towels and bathrobes. The pool area gets very busy but we always found some space to catch the sun, pool towels are always at the ready for use. The gym is functional and I used it every day. The air-con in the room was brilliant and was lovely to come back to after day in sun.
The food served by the pool was tasty and had good large portions. Staff all very attentive and friendly.
Breakfast also exceeded my expectations and had a good variety and you could even request your eggs made differently to what was served at the buffet. Spoilt for choice.
Location was ideal with great access to the metro and also the shops on Gran Via.
Check out and check in was very easy and fast!
Had a perfect stay and would most definitely return.
Hotel céntrico
ByJackI 29
August 30, 2016
Hotel céntrico y cómodo en Madrid, una habitación no muy grande pero acogedora y en perfecto estado
Hotel perfecto en Madrid
ByKanela28
August 29, 2016
Este hotel cumplió con mis expectativas, es un excelente hotel para alojarse en Madrid, sobretodo si vas a disfrutar de algún musical en Gran Via, ya que se encuentra a un paso de esta calle. Además era un hotel cómodo y muy agradable.
Strong A/C
ByYYCowboy
August 23, 2016
The Good:
- Strong A/C in the brutal Madrid heat
- Clean and modern room
- Perfect location on Gran Via, directly next to Callao station
The Bad:
- WiFi completely unusable with VPNs (blocks the ports), if you want to use the WiFi you'll have to expose yourself to the risk of using unsecured public WiFi. Fortunately I had 3GB on a local sim card and could tether to my cellular data.
- Housekeeping was super slow, went back to room for a siesta and found the room not made up at 3:30 pm, had to go out again and came back at 5pm where the room was finally made up.
- The two tiny elevators takes 5 minutes to arrive every time you want to go up or down. Slowest elevators on earth.
Great location in central Madrid
Byrwasab1
August 23, 2016
Small boutique hotel in central Madrid just off the Gran Via. You can walk to everywhere you need to be.
Friendly and helpful staff. Rooms small but have everything you need and comfortable
Nice ambience