 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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服务一流
Byecao0726
September 27, 2016
我于9月19日下午到达酒店，酒店服务人员对我进行了热情的接待，并且详尽介绍了各项会员礼遇。住店期间，我爱人的太阳镜遗失，前台工作人员Anastasia给予了热情帮助，在出租车司机送还太阳镜后主动联系了我，我爱人表示非常感动。
从客房来讲，虽然面积不大，但各项设施一应俱全，十分方面。地理位置一流！
5 nights at Gran Via
ByOwen0071
September 26, 2016
Great location of hotel for a 5 night city break with my wife.
Friendly staff who were all very helpful.
Hotel reception smells great as you walk in.
Clean and tidy. Bed was huge.
First time in an Indigo hotel but would definitely recommend for future breaks.
Great nights sleep
Bynormski76
September 23, 2016
I would highly recommend this hotel. Location was fantastic for exploring Madrid. Bed was soo comfortable, best nights sleep in a hotel I have ever had. The rooftop pool and bar was mazing, highly recommended
Oasis in Madrid's Gran Via
Byphilsd
September 21, 2016
In the midst of the bustle in the heart of Madrid, the Hotel Indigo is a surprising sanctuary from the chaotic chatter of Gran Via. Nestled on a side street away from the main concourse, this property is very well updated and has a great staff. The hotel has all of the needed amenities to keep you comfortable. Good wifi, modern feel. The hotel has small nooks of privacy for personal moments and relaxation. The rooftop bar is fantastic. The staff is quick to go out of it's way to help and provide additional information and suggestions. Extremely happy with the stay here. Very good value.
Great service @ Location
ByMomec
September 18, 2016
excellent location' Friendly staff
Staff was very helpful in any of the subjects including transportation' maps restaurants recommendations etc.
Not quite up to standard
Bythomasf1
September 14, 2016
Unfortunately, there where a lot of small things that did not quite work.
On the plus side, the rooftop with the very cold pool was ideal for refreshing yourself after exploring the city.
Some of the issues:
A/C was noisy (was fixed quickly)
Telephone wasn´t working (no fix)
Checkin was swift, I mentioned having done a additional booking extending the stay and that was acknowledged and everything seemed fine - but it lead to many problems as access cards expiring multiple times and the room not being serviced and multiple trips to the front desk (some in beachwear after the pool).
Shower did tend to leak into the bathroom (IHG should have figured out by now how to build a shower)
Best value for the price in Madrid
BySmint2
September 10, 2016
It's now the 3rd time in the indigo Madrid and it's just wonderful, nice rooms, amazing rooftop with the pool, good food and amazing friendly and very helpful staff. When I'm in Madrid - always hotel indigo
gute Lage
Byarngard
September 09, 2016
ausgezeichnete Lage, sehr gutes Frühstück, Pool und Bar 12. Etage sehr angenehm
TODO GENIAL
ByVICEVA
September 03, 2016
ME ENCANTARON TODOS LOS SERVICIOS DEL HOTEL, PERSONAL, APARCAMIENTO, PISCINA, COMIDA Y PRECIO.
Great weekend getaway
ByMarie862016
September 01, 2016
Perfect clean modern hotel. Friendly staff, clean rooms with lovely fluffy towels and bathrobes. The pool area gets very busy but we always found some space to catch the sun, pool towels are always at the ready for use. The gym is functional and I used it every day. The air-con in the room was brilliant and was lovely to come back to after day in sun.
The food served by the pool was tasty and had good large portions. Staff all very attentive and friendly.
Breakfast also exceeded my expectations and had a good variety and you could even request your eggs made differently to what was served at the buffet. Spoilt for choice.
Location was ideal with great access to the metro and also the shops on Gran Via.
Check out and check in was very easy and fast!
Had a perfect stay and would most definitely return.
Hotel céntrico
ByJackI 29
August 30, 2016
Hotel céntrico y cómodo en Madrid, una habitación no muy grande pero acogedora y en perfecto estado
Hotel perfecto en Madrid
ByKanela28
August 29, 2016
Este hotel cumplió con mis expectativas, es un excelente hotel para alojarse en Madrid, sobretodo si vas a disfrutar de algún musical en Gran Via, ya que se encuentra a un paso de esta calle. Además era un hotel cómodo y muy agradable.