holiday inn express & suites Clermont SE – West Orlando

Need new hotel manager

ByDoby7064

tháng 7 14, 2025

We stayed only 2 days at this hotel and will be the last time. Here is some items to highlight:
- The breakfast was a joke. The kitchen completely ran out of plates, and did not make enough food for all of the guests. It appeared that only 1 person was working in the kitchen and then extra employees were brought over to help and they all had horrible attitudes. The breakfast area literally ran out of all of the food that was put out, all items in small refrigerator (milk, yogurts etc.), bread, bagels and left about 15 people with paper bowls waiting on pancakes. The batter for the pancakes was not mixed/Massaged before being placed in machine and the pancakes came out horrible. This was a complete train wreck in the morning. Two of the employees were laughing at the sight of everyone waiting on food.
- was not acknowledged for being Diamond nor did our bonus points get deposited.
- water pressure in shower was at a minimal with small amount of water coming out.
- no liquid soaps, only very small shell-like soaps were available.
- Hotel has 1 elevator and is clearly not enough for the amount of guests for 4 floors.
I have stayed at many different locations throughout the country and this location truly ranks at the bottom. Very disappointed to say the least and in a nice way.

Convenient

BởiClark

tháng 7 12, 2025

Convenient Location. Convenient EV Charging. Convenient Value. Convenient to Clermont. Convenient Hair Cut just north of here at a national chain. Convenient Excellent Emergency Healthcare in Clermont. Let’s keep Clermont FL our Convenient Secret.

ByNot ready room

tháng 7 10, 2025

We had no pillows, no towels, no shower curtain, no tv remote and no coffee maker in the room. We had three people and the front desk was only able to bring us three pillows. We had to shower with no shower curtain and have puddles all over the floor. The room was definitely not ready for guests when they assigned it to us. We asked to change rooms and were told no. We received no apology and no rewards points or refund or anything despite the terrible room.

Disappointing Stay – Amenities Not as Advertised

ByYc bell

tháng 7 07, 2025

I booked this hotel in Orlando expecting multiple pools, tiki bars, and entertainment as shown in their ads. In reality, there was only one pool—and it had a dangling light fixture in the water, which felt unsafe. The misleading advertising was a big letdown. Would not recommend.

Muye bueno

BởiNelson

tháng 7 03, 2025

El Hotel es muy bueno. Solo deben mejorar varias cosas: el agua caliente de la ducha que nunca existió para nosotros y ampliar el área de dayuno. El personal muy amable. La habitaciones cómodas y el complejo en su totalidad bueno.

Thanks to the hotel staff.

ByDaniel

tháng 7 03, 2025

The reception staff are extremely friendly, but the guy who greeted us on Saturday night, May 28, 2025, speaks perfect Spanish and was very, very kind. He gave us perfect directions on how to take the free bus to Magic Kingdom and explained perfectly how we could enjoy the resort.

Kỳ nghỉ tuyệt vời

ByJohn W

tháng 7 01, 2025

Great stay. Location great. Did not k own that the Holiday Inn express is part of a large resort. We are allowed to use all of the resorts amenities.

Kỳ nghỉ tuyệt vời

ByFritz

tháng 6 30, 2025

Great location. It’s away from the hustle and bustle of the different parks but close enough to visit them all. The hotel is located within a resort property that gives you access to many amenities:pools, playgrounds, food, and drinks.

Electrical downfall

BySoso

tháng 6 29, 2025

The electrical outlets were loose, and a wall switch turn off the power to most of the room. The room floor was nice the bathroom was good other ten the shower, it had so much caulking trying to cover up the black mold, but it was a terrible application. The young man at the reception when I was checking in barely acknowledged us and the sales person for the time share was overwhelming. At Breakfast eggs were way over cooked. I always stay at another property, but this was closer to where I was going this time, unfortunately never again.

Perfect Stay....

ByDanny

tháng 6 27, 2025

Everything was excellent I will be back to enjoy the rest of the resort with my family.....

Kỳ nghỉ tuyệt vời!

ByJohnny B

tháng 6 24, 2025

The place is great to stay. Our family specially the kids enjoys a lot. We definitely stay again in this place.

Clean nice hotel staff very good service

ByJulio

tháng 6 17, 2025

I love the hotel nice and clean staff very good service cute quite