holiday inn express & suites Clermont SE – West Orlando

Bad bathroom tub

ByKady

tháng 7 28, 2025

Bathroom tub wasn't drained . Maintenance team notified. They didn't correlate what they was doing or how long it would take. He kept coming and leaving. I wasn't able to take a shower in time for my business meeting causing me to reschedule

Kỳ nghỉ tuyệt vời dành cho gia đình

BởiJonathan

tháng 7 28, 2025

Great stay for a family or a couple looking to get away. The property was much larger than expected with so many things to do. There is something for everyone here on the property

Avoid - poorly maintained

ByXxxx

tháng 7 26, 2025

Three room changes and still substandard
#1 no lights? Sconces ripped off wall
#2 next room - shower head separated from wall (2” gap)
#3 puddle under AC unit - electric cords laying in the pool of water

Chỉ cần nói không

ByTiffany

tháng 7 21, 2025

I was very disappointed with my stay. The room was outdated and really needs renovations. The tub was filthy, and the water pressure was almost nonexistent. On top of that, there were kids running wild in the hallways after midnight, knocking on doors and then running off. It was loud, chaotic, and made it hard to relax. Definitely not the experience I expected, and I won’t be returning unless major changes are made.

Todo muy limpio

ByDaniela

tháng 7 20, 2025

Todos muy educados desde la recepción hasta los que limpian.

Lưu trú nhanh chóng

ByDschafe

tháng 7 18, 2025

We only stayed to clean up after a Legoland trip, but overall the hotel was nice, staff was friendly, and everything was easy to find. There was no mention of how to access the waterpark, which was included according to the reservation we made, but otherwise everything was decent.

Có thể

ByDawn

tháng 7 16, 2025

Nhân viên khách sạn thật tuyệt vời vì khách sạn thực tế cần nâng cấp, nó rất cũ và có mùi cũ như nấm mốc. nâng cấp tôi muốn giới thiệu mà không có

Need new hotel manager

ByDoby7064

tháng 7 14, 2025

We stayed only 2 days at this hotel and will be the last time. Here is some items to highlight:
- The breakfast was a joke. The kitchen completely ran out of plates, and did not make enough food for all of the guests. It appeared that only 1 person was working in the kitchen and then extra employees were brought over to help and they all had horrible attitudes. The breakfast area literally ran out of all of the food that was put out, all items in small refrigerator (milk, yogurts etc.), bread, bagels and left about 15 people with paper bowls waiting on pancakes. The batter for the pancakes was not mixed/Massaged before being placed in machine and the pancakes came out horrible. This was a complete train wreck in the morning. Two of the employees were laughing at the sight of everyone waiting on food.
- was not acknowledged for being Diamond nor did our bonus points get deposited.
- water pressure in shower was at a minimal with small amount of water coming out.
- no liquid soaps, only very small shell-like soaps were available.
- Hotel has 1 elevator and is clearly not enough for the amount of guests for 4 floors.
I have stayed at many different locations throughout the country and this location truly ranks at the bottom. Very disappointed to say the least and in a nice way.

Convenient

BởiClark

tháng 7 12, 2025

Convenient Location. Convenient EV Charging. Convenient Value. Convenient to Clermont. Convenient Hair Cut just north of here at a national chain. Convenient Excellent Emergency Healthcare in Clermont. Let’s keep Clermont FL our Convenient Secret.

ByNot ready room

tháng 7 10, 2025

We had no pillows, no towels, no shower curtain, no tv remote and no coffee maker in the room. We had three people and the front desk was only able to bring us three pillows. We had to shower with no shower curtain and have puddles all over the floor. The room was definitely not ready for guests when they assigned it to us. We asked to change rooms and were told no. We received no apology and no rewards points or refund or anything despite the terrible room.

Disappointing Stay – Amenities Not as Advertised

ByYc bell

tháng 7 07, 2025

I booked this hotel in Orlando expecting multiple pools, tiki bars, and entertainment as shown in their ads. In reality, there was only one pool—and it had a dangling light fixture in the water, which felt unsafe. The misleading advertising was a big letdown. Would not recommend.

Muye bueno

BởiNelson

tháng 7 03, 2025

El Hotel es muy bueno. Solo deben mejorar varias cosas: el agua caliente de la ducha que nunca existió para nosotros y ampliar el área de dayuno. El personal muy amable. La habitaciones cómodas y el complejo en su totalidad bueno.