4 Universal Blvd
Coventry, RI
02816
United States
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 18
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Đánh giá của Khách
Mỗi đánh giá và xếp hạng mà chúng tôi nhận được đều được xác minh để đảm bảo rằng chúng tôi chỉ hiển thị thông tin được cung cấp bởi những vị khách đã thực sự lưu trú tại khách sạn.
72%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 3,9
72%
Giới thiệu Cơ sở này
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Dịch vụ tuyệt vời
BởiAmy C
tháng 5 08, 2025
Great stay nice pool good breakfast good service!!
Không giảm giá quân sự
ByBrooklnhvy
tháng 5 07, 2025
The check in clerk refused to honor my Military ID along with my reservation for the discount. She wanted a copy of my orders to receive the military rate. I have never been denied at any IHG property. I ended up paying the full rate. The hotel was clean, the breakfast was terrible. Was like eating leftovers from the day before.
Disabled guest
ByTom Mulcahey
tháng 5 05, 2025
Confirmation #25923996
My name is Thomas Mulcahey.
Unfortunately I have been disabled since 2007 with a traumatic brain injury.
May 2, 2025, I had a bad experience at 4 Universal Blvd, Coventry, RI, 02816, United States,
I have service dogs that help me get through life.
When I checked in I told them I have service dogs. They told me no problem. Then when I settled in my room, they called me and started asking me questions about my disability and what do the dogs service. I told them they prevent me from having panic attacks and many other needs. Then they said that is not compliant with the ADA. My dogs are psychiatric service dogs that help me in many other ways.
They said they don’t accept those type of service dogs.
Then they said to pack up and leave or pay 250 dollars.
I paid the money and I stayed. I am not complaining about the money but the way I was treated. After the incident, I had a panic attack, got depressed and I felt like a loser all weekend.
I wish your employees would show some empathy,understanding and respect to the next disabled guests in the future. IHG just lost a good Gold member.
Thank you for your time
Thomas Mulcahey
Great Stay, recommend!
BởiRichard
tháng 5 05, 2025
Online reviews left me a little concerned, however I can say that they must be fake or inaccurate. I had no issues with my 6 night stay at this hotel. Not really a concern, but observation is the first day the room was cleaned was 4 nights in, Breakfast was always well stocked and all employees I encountered were courteous and professional. Location was great, with easy access, and very walkable to a few restaurants. I would highly recommend staying here.
Great cleanliness and customer service.
ByJerryp
tháng 4 30, 2025
Excellent location and access to lots of shopping and restaurants. Clean rooms and the whole hotel as well. Customer service was outstanding. My card stopped working and it was replaced quickly with no hassle.
Always check your carbon monoxide monitor
ByCHFAM
tháng 4 10, 2025
The only reason we stayed at this hotel was because we were attending a stay-to-play tournament, because based on the reviews, we would have chosen another place, unfortunately, our experience was disappointing.
Our room was decent in size but smelled terrible, likely due to the dirty carpet. The noisy air conditioning forced us to turn it off every night to be able to sleep. The lack of sound insulation made us hear everything happening in the hallway. The worst part was discovering that the carbon monoxide monitor was out of batteries, and there was no maintenance staff available to replace them, so the same woman who was at the front desk came to assist, but she didn't know what type of batteries were needed and couldn't resolve the issue. Eventually, she had to assign us a different room.
Breakfast was standard for this hotel.
Overall, we feel that this hotel is overpriced, as it is old and in need of many renovations. I wouldn’t stay there again.
Great hotel and Exceptional Staff
ByHockeyMom2011
tháng 4 10, 2025
My family stayed this past weekend for 3 nights for a hockey tournament. The room and facility were very clean and comfortable. I cannot say enough about the staff! They were exceptionally kind and went out of their way to assist.
Thank you for a great stay! If we are back in Rhode Island again, we will definitely look to stay here!
horrible smell in room
BởiTracy
tháng 4 08, 2025
the strong stinky smell might come from the carpet, my room was 215 i guess, the one facing the lobby. Didn't bother to change room as i was not well. The guests upstairs kept jumping and running the whole night too. not a good experience.
Vì vậy, rất khách sạn
BởiMike
tháng 4 07, 2025
Hotel is dated. Breakfast was late prepared on Saturday. Kids running up and down hallway. Had to contact staff
Romantic getaway that is all I am saying on that subject. Fantastic staff, too many questions from you, to many characters needed. Send me a gift cert
ByCrazy Grampa Jeff fun fun
tháng 3 17, 2025
The best experience we ever had great, over the top staff, cooks, management, front desk workers, house keeping, clean, treated with dignity and respect.
Give all of them and raise. You wouldn't make millions without your staff
Vị trí đẹp, bảo trì kém
Bởiamadeus
tháng 2 25, 2025
Với khả năng truy cập dễ dàng vào I-95 và mua sắm, HIE này có thể là một địa điểm vui chơi. Nhưng buồng phòng kém, HVAC ồn ào, hồ bơi đóng cửa và cà phê tồi đã tạo cho nơi đây một bầu không khí lãng mạn.
Thoải mái, lưu trú tuyệt vời
Bởi Jewelz1969
tháng 2 24, 2025
Nhân viên tuyệt vời, giường rất thoải mái, mọi thứ bạn cần!