holiday inn express & suites Smithfield - Providence

Should have brought a cot

Bywanderlust100

tháng 7 15, 2025

Tôi chưa bao giờ ngủ trên một chiếc giường khó chịu như vậy. Nệm dày, nhưng nó hoàn toàn cứng như một tảng đá. Không chắc chắn - khó khăn. Giống như gỗ, nhưng với lò xo kim loại mà bạn thực tế có thể cảm nhận được. Chúng tôi đến muộn và chúng tôi chỉ ở lại một đêm, nếu không thì hoàn toàn không có chuyện chúng tôi chấp nhận điều đó với mức giá mà chúng tôi đã trả. Chúng tôi đã cắm trại vào cuối tuần trước đó và cũi của chúng tôi thoải mái hơn đáng kể. Nếu tôi vẫn giữ nó trong cốp xe, tôi đã mang nó lên và ngủ trên đó. Khách sạn này đang cần nghiêm túc

Poor breakfast but OK stay

Byzawacorp

tháng 7 12, 2025

The breakfast was so bad, they were out of everything including pancakes and coffee and did not seem interested in resupplying even tho there was 45 minutes left. When asking the staff they seemed irritated.
Checking in and the person was not at the front desk for 15minutes.

Trải nghiệm tuyệt vời

ByLizzy

tháng 7 06, 2025

I had I great experience the employees were so friendly and helpful!!

Đánh giá của khách

Bydon c

tháng 7 03, 2025

Good stay - front desk was excellent - people knew their responsibilities and carried them out well - breakfast was good - room was very good.

too much $

Bywranglermike

tháng 6 29, 2025

Too much money for a room. The rooms are outdated, and the bathroom has to be done over. The hotel is clean, and beds are comfortable. The price is too high for being in the middle of nowhere. Checking was horrible. Got there and was told to come back after 3 after requested an early check in. Had to call IHG and then i was in the room in 20 min. I shouldn't had to call.

Khách sạn đẹp

ByBrownVis2

tháng 6 25, 2025

Nice hotel, with nice free buffet breakfast. Nice pool and fitness room. Nice location, near a few restaurants, Dunkin’ Donuts, convenient stores and gas. I would stay again.

Great staff, facility needs work

BởiNate

tháng 6 24, 2025

The staff is friendly and helpful. The facility is in the middle of upgrades.I believe but it needs work. The bathroom floor tile and my room was cracked and yeah, the light fixture was rusted. The indoor swimming pool was neither warm nor well maintained. The breakfast was as expected and the lady that works the breakfast bar was very helpful.

AVOID: NOT up to Holiday Inn Express Standards

ByJen R

tháng 6 23, 2025

We stay at hotels frequently and have, in general, had a very positive experience with the HIE brand. This stay was an exception. Upon driving up to the hotel I could already tell this was a run-down property. The grounds were not well kept, the sidewalk was uneven and chipping, the entrance area was dirty, the lobby was outdated. Check-in took A LONNNNNNG time, which was particularly unfortunate since we got in late. But the worst of our experience was ahead of us. The elevator was filthy, the floor covered in what looked like were the remnants of a split open garbage bag (The liquid stains remained the following day). But the elevator couldn't compare to the shape our room was in. There was a musty odor in the hallway and in the room. The room was dull and dirty. The once-grey carpeting, was stained brown from what was obviously years of neglect. There were stains all over the mattresses and actual dried blood stains on the curtains. We didn't want to even touch anything in the room, let alone sleep there. But with everything booked up in the area we were left no choice. The bathroom was in bad shape too....peeling trim, dirty, stained tub. I felt like I was at some shady roadside motel. To top it off, the beds were so uncomfortable that the three of us had one of the worst night's sleep we could recall.

Surprisingly, the breakfast was very well appointed. The only drawback was that although breakfast ended at 10, by 9:45 they were out of everything and nothing was restocked (including the coffee). I never saw an attendant.

I'd avoid this hotel like the plague. IHG should consider severing ties with the owner.

Ở lại là tốt

BởiRick

tháng 6 16, 2025

Front desk guy needs to go. Doesn't want to be there and slurs,Doesn't announciate his words. Late check in time, n/g.

Có mùi

ByLevasseur

tháng 6 14, 2025

The room I stayed in had a urine smell in the bathroom and the rug right outside the bathroom door was cut in a way indicating there was plumbing damage.

Comfortable and quiet

BởiShawn

tháng 6 12, 2025

Nice place to stay. The staff was friendly, the room was quiet and clean. Comfortable and roomy.

ByOvernight cho buổi hòa nhạc

tháng 6 05, 2025

I always stay at an IHG as a member, this was the first time I wasn't greeted as an IHG member. We had 2 Adults and a child in our room, we chose specifically one with a pull out sofa. To our surprise, the sofa had no sheets and there was no sheets or blankets in the room to make the bed. When I called the front desk, they said they needed to check if they had any. I was then handed a fitted sheet, a flat sheet and a pillow and was told hat is all they had as they were "full" for the night. It was 45 degrees in RI on Saturday night and my 10 year old son had to use a sheet to cover with. Thankfully we had friends staying on the 2nd floor with a spare bed we were able to take the blanket from. There was water leaking from the toilet, we didn't know until the middle of the night we go to the bathroom and our feet are wet. Pointless to call at this point, so we packed up early and left. The 2nd floor had an entire youth hockey team staying, they decided to play hockey at 7am in the hallway running up and down bouncing balls off the wall. No one said anything to them when they were told multiple times at the front desk. To say this was the most unpleasant stay, is an understatement. I normally don't do reviews but this one needed to happen. Make your own judgement, everyone is different but next time, if I had a choice; I wouldn't stay here.