3001 South Mannheim Road
Des Plaines, IL
60018
United States
Nhận phòng: 3CH
Trả phòng: 11SA
Tuổi nhận phòng: 21
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Sân bay Chicago O'Hare "/>
Đánh giá của Khách
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89%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,5
89%
Giới thiệu Cơ sở này
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No airport shuttle, abysmal breakfast
ByMicheleInPA
tháng 7 16, 2025
Website stated airport shuttle. No shuttle.
Website stated breakfast. No legitimate breakfast. No yogurt, fresh fruit, hard boiled eggs. Pancake machine out of order. Coffee tasted moldy.
hotelStay
ByJu Ju
tháng 7 15, 2025
Great location, friendly staff. Located near O’Hare airport
Experience (Trải nghiệm)
BởiPoohbear
tháng 7 13, 2025
Great stay while in Chicago. Great area with shopping and food to explore the Chicago experience.
Excellent stay at an express holiday inn
BySleepincomfort
tháng 7 12, 2025
Our family enjoyed the stay at the holiday inn express near the Ohare Airport. Friendly service and very clean. Easy access to restaurants and the city.
Overnight stay before a flight
ByKimMom65
tháng 7 09, 2025
Great little hotel with clean and quiet rooms and friendly staff. Great location to catch an early flight from O'Hare and some decent restaurants near by within walking distance. We enjoyed Harry Carays which was literally across the street.
Clean, no frills hotel with incompetent staff
ByOut of state visitor
tháng 7 06, 2025
The front desk staff across our 4 night stay was useless with the exception of one staff member, a young woman. The two men I had interactions with the front desk were usually on their phones and made no attempts to assistance me with the questions and requests I made. I was told “I don’t know” multiple times.
Worst hotel with no accountability
BởiNomi
tháng 7 03, 2025
It was probably the worst hotel stay of our life. We booked two rooms. When we arrived we were told that both the elevators were down and one of our room was on 5th floor so we had to drag our bags there using stairs. The other room was on the second floor and when we went to the room it wasn't ready and had trash everywhere, beds not made, bathroom wasn't cleaned etc. We grabbed our stuff back to the front desk and they assigned us the room at 5th floor. Next day when we came back after whole day exploring the city of Chicago, our rooms weren't cleaned and no room service was done. When inquired we were told that they forgot to add us to the room service list. We booked the rooms using our free night certificates worth 60k and the stay totally ruined our experience, we could have booked a beach resort with this many points.
Fantastic staff Fantastic service
ByMikej89
tháng 7 02, 2025
This was the best experience I've ever had all staff were fantastic definitely coming back next time I'm in chicago
Not a Good Location
BởiNicci
tháng 6 29, 2025
Having NO working elevator! The elevator was out of order & we had to climb 6 flights of stairs (two flights per floor) to the 3rd floor with heavy bags! Insane to have a hotel not call in emergency maintenance to get their elevator fixed for guests. We had a clogged sink the entire time and a running toilet. Wash your face or brush your teeth & you have a sink full of water because the drain was clogged! 1 washcloth for 3 guests in a room. We called the front desk, the only worker was swamped checking in guests, so we had to go to the front desk. Only to be told, the large towels is all she has. The rest of the towels are on the 4th floor & she couldn’t leave the desk to go to the 4th floor & we weren’t allowed to go to the 4th floor to get them for ourselves. So everyone else had to shower with a large hand towel! WHAT? Our blinds in our room would not close! There was a sheer blind in front but the solid back blind would not move so we are exposing ourselves to the back parking lot. Very uncomfortable to know people can see in our room. The bed mattresses were very comfortable but my third guest had to sleep on the couch bed mattress & that was like sleeping on paper. They left with back pains. Worst stay and will never return to this location. Were we compensated anything for this stay, absolutely not! Because compensating guests doesn’t show that you care. Got It!
Broken elevator for entire stay
ByDaniel
tháng 6 29, 2025
All of the hotel elevators were broken for the entirety of my stay. As a Diamond member, I was very disappointed that the front desk agent, Armando, didn't proactively offer any compensation for the elevator. He asked me how my stay was at check-out, and of course I mentioned the broken elevator, and he was very defensive, saying that it was the elevator company's problem and not the hotel's problem. With all due respect, that's completely inappropriate for a global brand like IHG - it's not like my stay was discounted to account for the broken elevator. I was staying on the 4th floor and had to go up and down four sets of stairs with all my luggage throughout the stay. A functioning elevator is a bare minimum, like Wi-Fi or water - and the hotel's website didn't say anything about a broken elevator at the time of booking or during the time of my stay. When I asked Armando for compensation, he offered 500 points, which is probably worth $2 - such an incredible insult.
Cơ sở vật chất kém
ByHiker
tháng 6 29, 2025
Elevator was not working, and we had to walk up 5 floors to get to our room. Too much noise from outside traffic.
Poor Customer Experience
ByTWHMC
tháng 6 28, 2025
Elevators were out. Desk phone did not work, so I walked five flights when I needed to talk to them. Front Desk staff clearly did not care.